Infrastructure Support Analyst

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.

INFRASTRUCTURE SUPPORT ANALYST

Infrastructure Support Analyst supports and maintains our hybrid IT environment, which includes both on-premises Windows systems and cloud-based platforms such as Microsoft Azure and Microsoft 365. This role plays a critical part in ensuring the availability, performance, and security of our IT infrastructure, supporting internal users, and collaborating with cross-functional teams on system improvements and projects.

Qualifications:

Required:

• Bachelor's degree or 3 years of equivalent experience in computer science, information technology, or equivalent
• 2-4 years of experience supporting IT infrastructure in a hybrid environment
• 1+ years of experience in Networking
• 1+ year(s) with Desktop support, ideally in a hybrid environment
• Proficiency in Windows Server administration (2016/2019/2022)
• Experience with Azure services including VMs, virtual networks, and Microsoft Entra ID
• Working knowledge of Microsoft 365 administration
• Experience with virtualization platforms (Nutanix, Hyper-V or VMware)
• Experience with backup and disaster recovery tools

Preferred:

• 4+ years of experience supporting IT infrastructure in a hybrid environment
• 2-4+ years of experience in Networking
• 2-4+ year(s) with Desktop support, ideally in a hybrid environment
• Certifications in CompTIA Network+ and/or Cisco Certified Network Associate (CCNA) & fundamentals related to TCP/IP, DNS, VPNs
• Nutanix or VMware Certifications & fundamentals related to Nutanix, Hyper-V or VMware
• Familiarity with endpoint management using Intune and/or SCCM

Competencies

• Adaptability - Demonstrates flexibility in responding to evolving technologies, shifting priorities, and emerging issues while maintaining effectiveness and composure.
• Attention to Detail & Organization - Maintains accurate, thorough documentation of issues, resolutions, and processes; ensures work is completed with precision and consistency.
• Customer Service Orientation - Provides professional, respectful, and solution-focused support to end users and leadership, fostering trust and positive experiences.
• Core Infrastructure Administration: Manages Windows Server, Active Directory, Group Policy, DNS/DHCP, and file shares to maintain secure, reliable infrastructure.
• Virtualization & Backup Management: Ensures availability and resiliency of virtualized environments and backup/recovery systems.
• Hybrid Environment Troubleshooting: Diagnoses and resolves issues across on-prem and cloud systems, ensuring minimal user disruption.
• Cloud & Identity Management: Manages hybrid identity solutions (Entra ID, MFA, conditional access) to maintain secure, seamless user access.
• M365 Administration: Configures and supports Exchange Online, Teams, SharePoint, and OneDrive to maximize user productivity and collaboration.
• Documentation & Communication: Produces clear technical documentation and communicates effectively with technical and non-technical stakeholders.
• Collaboration & Cross-Functional Coordination: Works closely with support, security, and engineering teams to resolve issues and deliver integrated solutions.
• Change Control & Operational Excellence: Implements changes following ITIL and operational procedures, balancing innovation with risk management.
• Analytical & Problem-Solving Skills: Applies structured, data-driven analysis to troubleshoot and improve system performance.
• Continuous Learning & Hands-On Engagement: Pursues growth through training, certifications, and hands-on learning, applying new skills to improve processes.

Responsibilities and Tasks:

System Administration & Support

• Administer and maintain Windows Server infrastructure, including Active Directory, DNS, DHCP, and Group Policy.
• Support and maintain virtual infrastructure (Nutanix AHV & Hyper-V) and cloud-hosted servers (Azure).
• Monitor system performance, conduct routine maintenance, and troubleshoot hardware and software issues.

Cloud Infrastructure Support

• Provide Tier 2/3 support for Azure AD/Microsoft Entra ID and Azure VMs.
• Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
• Manage device compliance and endpoint configuration using Microsoft Intune.

Security & Compliance

• Implement and enforce access controls based on least-privilege principles.
• Monitor and respond to infrastructure-related security alerts.
• Ensure systems remain compliant with organizational security policies and latest patches.

Backup & Disaster Recovery

• Support and maintain backup and recovery solutions (Rubrik, Azure Backup).
• Participate in testing, documentation, and execution of disaster recovery and business continuity plans.

Collaboration & Documentation

• Partner with Help Desk, Network, and IS teams to resolve escalated issues.
• Maintain technical documentation, diagrams, and standard operating procedures.
• Support infrastructure upgrades, migrations, and integration projects.

Other Duties

• Collaborate with the IT to support shared goals.
• Represent McGough professionally at company and industry events.
• Attend meetings and pursue ongoing professional development.
• Participate in Lean events and initiatives to foster a culture of continuous improvement.
• Perform additional duties as assigned to support team and project success.

MEASUREMENTS OF SUCCESS

• System Reliability - Uptime and performance targets are consistently met.
• Resolution Effectiveness - Tickets and escalations are resolved within SLA timeframes.
• Security & Compliance - Systems remain patched, secured, and audit-ready.
• Documentation Quality - Technical procedures are clear, current, and reusable.
• Collaboration Impact - Cross-functional projects are delivered on time with positive feedback.
• User Satisfaction - End users report timely, professional, and effective support.

BEHAVIORS OF SUCCESS

• Proactively identifies and resolves issues before they impact users.
• Communicates clearly with both technical and non-technical stakeholders.
• Demonstrates ownership and accountability in managing infrastructure tasks.
• Adapts quickly to changing technologies, environments, or priorities.
• Seeks opportunities to learn and apply new skills.
• Collaborates respectfully and effectively with peers and leadership.
• Maintains composure and professionalism in high-pressure situations.

Office and Travel:

Travel between office sites in the Twin Cities may be necessary to support the different office locations, so a good, reliable vehicle is required. Outstate travel may be necessary to satellite office locations.

Physical Requirements:

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting for extended periods of time at the employees' workstation and during meetings as well as while traveling, either by plane or car. Employee needs to be able to lift 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

Occasionally, employee will be required to visit construction jobsites which may expose the employee to dirt, dust, uneven surfaces, outdoor weather conditions and extreme temperatures.