Medical Assistant - OHNS

Temporary Employment Program

Temporary Employment

86351BR

Job Summary

The anticipated duration of this assignment is 3 months.

The Hospital Assistant III plays a key role in supporting patient care within the Department of Otolaryngology - Head & Neck Surgery. Under the supervision of the Nursing Supervisor and in collaboration with the clinical team, this position assists with direct patient care, clinical procedures, and operational support to ensure high-quality service and positive patient outcomes.

This role is based in outpatient clinic settings across UCSF Health and requires strong clinical, communication, and organizational skills.

Key Responsibilities:

Clinical Support

• Perform routine clinical functions including vital signs, height, weight, pain screening, and documentation of chief complaints.
• Assist nurses and providers with exams and procedures.
• Support complex in-clinic medical procedures and diagnostic testing (e.g., nasal endoscopy, laryngoscopy, laser procedures, ultrasound).
• Prepare and clean instruments for sterile processing; maintain appropriate logs.
• Obtain and process specimens according to policies and procedures.
• Provide patient and family education and document in the electronic health record (EPIC/APeX).
• Maintain compliance with infection control, safety, and UCSF policies.

Communication

• Demonstrate professionalism in all telephone and in-person interactions, following UCSF service standards.
• Notify providers and patients of delays; act as a patient advocate to support efficient clinic flow.
• Assist patients with concerns and escalate issues appropriately.
• Document patient information, medications, allergies, and test results in APeX.
• Facilitate interpreter services and referrals to providers as needed.

Operations & Maintenance

• Maintain clean, well-stocked exam rooms, hub rooms, and labs.
• Order and track supplies and lab equipment.
• Obtain insurance authorizations for medications, procedures, and diagnostic services.
• Schedule complex procedures and coordinate services for patients.
• Participate in quality improvement and customer service initiatives.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• Minimum 6 months of experience as a Medical Assistant/Hospital Assistant in a medical practice.
• Current American Heart Association CPR certification.
• Experience working in an ambulatory clinical setting.
• Knowledge and abilities necessary for performing clinical duties.
• Strong customer service and interpersonal skills.
• Experience documenting in an Electronic Medical Record.

Preferred Qualifications

• Completion of an approved Medical Assistant program, or equivalent combination of training and experience.
• Prior experience in Otolaryngology-Head and Neck Surgery (OHNS) specialty settings.
• Hands-on experience with medical instrumentation, including endoscopy scopes and related equipment.
• Experience using EPIC/APeX.
• Bilingual or multilingual skills (Spanish, Cantonese, Russian preferred).
• Experience with insurance authorizations and pharmacy interactions.

License/Certification

• Current American Heart Association CPR Certification

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

009251 HOSP BLANK AST 3

Job Category

Allied Health, Clinical Labs, Temporary Employment

Bargaining Unit

American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)

Employee Class

Temporary Employment

Percentage

100%

Location

San Francisco, CA

Campus

Mount Zion (SF)

Shift

Days

Shift Length

8 Hours