Manager, Deployment Services

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The Manager, Deployment Services is responsible for managing day-to-day operations of the Configuration Center and Deployment teams. This role oversees project management and process improvement initiatives while ensuring internal and external customers receive outstanding service.

• Manage the activities performed in all work areas within the Configuration Center and Deployment teams to include day-to-day operations, implementation of procedures, project and records management, collection and reporting of statistics, and budget/P&L activities.
• Hire, onboard, and oversee a team of coworkers including coaching, development and performance management.
• Develop and execute action plans geared towards increasing coworker engagement.
• Meet with supervisors and coworkers to communicate department and company information.
• Serve as an escalation point for special requests and exceptions.
• Educate Sales force and other departments on the Configuration Center service offerings.
• Plan, develop and facilitate changes in operational procedures, process improvement, coworker incentive programs, ISO documentation, best practices, work flow, personnel assignments, and infrastructure.
• Collaborate with management team to ensure departmental bench strength.
• Ensure safe working environment.
• Conduct tours as needed.
• Commute to the configuration and deployment center in Elk Grove village, IL on a daily basis. Occasional remote work possible, approved on a case-by-case basis. The general work hours will be 8:00 am to 5:00 pm and may change based on business need.
• Work after hours or weekend as business need dictates.
• Occasional travel as required.

• High School Diploma or equivalent required, Bachelors Degree preferred.
• 2 years of supervisory experience.
• 5 years of working technical and configuration experience.
• Strong foundation in client computing
• Proficiency with laptop and PC configuration methods, including Chromebook White Glove enrollment, Windows imaging, Intune, and Autopilot.
• Strong coaching and developing skills.
• Customer service orientation.
• Strong verbal and written communication skills with the ability to effectively interact with all stakeholders.
• Strong analytical and problem solving skills.
• Aptitude to quickly learn new technology and to put it into practical use.
• Proficient in Microsoft Office applications.
• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
• A+ Certification and Network+ Certification or equivalent.
• Preferred Qualifications for Internal Applicants only: One year of prior management experience within CDW. Familiar with CDW's current systems and tools.

Pay range: $98,000 - $145,000 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.