Sr. Manager, Client Support

Due to growth, we are adding a Sr. Manager, Client Support to join our team!

The Sr. Manager, Client Support will play a key role in service as a client facing subject matter expert (SME) within the Navitus organization specializing in retail, specialty and mail order pharmacy networks. This role bridges the gap between account management and the Provider services organization, supporting strategic growth, and operational excellence for client partnerships. By representing the provider perspective in client engagements, the position plays a vital role in advancing client objectives, resolving network related issues and identifying innovative solutions to enhance member experience and plan performance. The Sr. Manager will be responsible for supporting their team in client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including removing obstacles/solving customer issues in timely manner.

Is this you? Find out more below!

How do I make an impact on my team?

Serve as the subject matter expert (SME) for pharmacy networks, including retail, specialty, and mail-order.
• Participate in regular client meetings, including quarterly business reviews, as the provider network SME.
• Act as a strategic advisor to account teams on provider network initiatives aligned with client goals.
• Communicate pharmacy network strategies, performance metrics, and optimization opportunities in a clear and consultative manner.
• Oversee and improve client support processes and procedures, ensuring timely and accurate responses to client inquiries regarding provider services.
• Translate client needs into actionable initiatives within the Provider Services organization.
• Contribute to RFPs and client presentations by providing insights from the provider network perspective.
• Manage a team including responsibility for hiring, training, and developing client support staff.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned.

What our team expects from you?

• Bachelor's degree in healthcare administration, business management, pharmacy, or related field, or equivalent work experience, required.
• 5-6 or more years' business experience in PBM implementation, client management, or project management required.
• Strong understanding of PBM processes, pharmacy benefits, and healthcare industry regulations.
• 3 years of experience in business or finance is preferred.
• Management experience, success with leading the development and implementation of a new customer service system.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

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