Systems Administrator II

As a Systems Administrator with the Town, you'll play a key role in keeping our technology running smoothly and securely across all departments. This position provides advanced technical support for a wide range of systems-including computing hardware, networks, voice and data communications, imaging, and radio systems (excluding 911). Working under general supervision, you'll gain the knowledge and experience needed to take ownership of critical responsibilities, troubleshoot complex issues, and deliver reliable IT services that support our employees and the community we serve.

If you thrive in a collaborative environment, enjoy seeing projects come to life, and take pride in attention to detail, this is an exciting opportunity to make a lasting impact in Erie. All staff are expected to adhere to the Town's mission, vision, and values of TRUE.

• Full-time (Monday-Friday shifts) 40 hours per week with some nights and weekends as needed.
• This position is eligible to work remotely one to two days per week dependent upon successful completion of the probationary period and supervisor approval. Schedule may vary depending on specific needs.
• Must be able to work on-call schedule as assigned and understands the On-Call policy for the department.

To review the full job description, environmental and physical factors please review job here.

DUTIES AND RESPONSIBILITIES:

System Administrator

• Safeguards security of data, network access, and backup systems.
• Serves as systems administrator for all computing and telecommunications systems.
• Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and configurations.
• Manages the day-to-day operations of Active Directory Windows 2012/2016, including the maintenance of accounts, security groups, group policies, server-based shared directories, and permissions.
• Maintains VMware infrastructure, including physical hosts, SAN, and operating systems.
• Maintains and supports LAN/WAN network devices.
• Monitor network performance to determine whether adjustments need to be made and to determine where changes will need to be made in the future.
• Administration of Office 365 environment, including using PowerShell to make backend changes to the environment.
• Mentors and coaches and provides lead tech support to Desktop Technician

Budgets, Contracts, and Purchasing

• Assists with developing and interpreting organizational goals, policies, and procedures.
• Assists in maintaining service contracts, including cloud-based services such as Office 365, hosted VOIP phone services, and network monitoring services.
• Assists in the administration of departmental budget and makes recommendations for capital budgeting expenditures, and ensure cost-effectiveness.

• Provides customer service for internal and external customers.
• Provide IT support, including help desk, hardware, software, peripherals, network (LAN/WAN), and meeting-related audio/visual.
• Performs related work as required and assigned.

• Two (2) years of professional experience in Information Systems. Including the following type of work:
  
  
  
  • Direct end-user support and an environment that includes systems using personal computers
  • Integrated automated systems
  • Voice/data/image communications
  
  
  
  
• Bachelor's degree in Information Systems, Computer Science, or any other related field.
• Working experience in using Active Directory Windows 2019/2022, including experience in maintenance of accounts, security groups, group policies, server-based shared directories, and permissions.
• Working experience with VMware infrastructure, including physical hosts, SAN, and operating systems.

A combination of education and experience may be considered.

• Experience maintaining and supporting LAN/WAN network devices.
• Municipal/government IT work experience.
• Win OS, M365, VoIP phone, mobile devices, computer and application experience.
• Demonstrate exceptional technical competency and be extremely customer service-oriented.
• Wide range of problem-solving skills, as well as an ability to work with end-users at all levels of the organization.
• Effective time management and ability to prioritize a high-volume workload while multitasking across multiple tasks.
• Proactive, independent, and collaborative working style with minimal supervision.

• Must be available to work a flexible schedule, including evenings and weekends as needed.
• Opportunity for remote work with a requirement of being in-office a minimum of 3-4 days a week, dependent on business needs.
• This role may require you to visit other Town facilities to provide tech support.
• Must be able to operate a motor vehicle safely to various Town facilities, and at times other locations, to perform the duties of the position. A motor vehicle record will be pulled through the post-offer background check, and annually thereafter.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact Risk Management and Recruitment at RiskManagement@erieco.gov and Recruitment@erieco.gov.

The Town of Erie offers a comprehensive benefit package and pays a major portion of the employee premium to make these benefits more affordable for you. Coverage of these benefits begin the 1st of the month following date of hire for benefited employees regularly working an average of 30 hours per week. Each year you will have the option of changing your elections through open enrollment. Click here to learn more.

Designated full time employees are eligible for the following benefits:

• Robust Medical, Dental and Vision plans including spouse, domestic partner and family coverage options
• Supplemental Accident, Critical Illness and Hospital Indemnity Plans
• Employer paid Basic Life/Accidental Death & Dismemberment Insurance (AD&D)
• Employer paid Short and Long Term Disability
• Voluntary Supplemental Life/Accidental Death & Dismemberment Insurance (AD&D)
• Lifestyle Spending Account (LSA) reimbursement up to $750 per year for numerous health/wellness purchases
• Employer paid Employee Assistance Program
• Robust Extended Sick Leave (ESL)and family sick leave program
• 48 hours of Colorado Sick Leave preloaded on the 1st of every year; pro-rated at time of hire
• 3 Weeks of Paid Time Off (PTO) per year (increases with years of service)
• 40 hours of pre-loaded Paid Time Off (PTO) to each new employee upon hire
• Fifteen (15) Paid Holidays
• Twenty-Four (24) Hours of Paid Volunteer Leave
• Up to 12 weeks of paid Parental Leave for bonding with a new child
• Option to "sell back" PTO after two years of continuous employment
• 457 Retirement Plan, with a 5% employer match and immediate 100% vesting in your deferralAND employer contributions
• Education reimbursement up to $3,000 per year
• Individual free membership to the Erie Community Center and steep discounts on couple or family memberships
• Language stipend program
• Employer sponsored wellness program, includingemployee-based fitness classes
• Childcare benefits which includes 10% discount to any KinderCare location in Colorado
• Half-off charging at town-owned EV charging stations
• Pet Insurance
• Employee Discount Program through Benefits Hub
• Eligible for discount Dell Computer program
• Onsite/virtual trainings for growth and development opportunities

We are a Public Service Loan Forgiveness (PSLF)-qualified employer!

The Town is dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history), veteran status, marital status or any other status protected by federal, state or local law. This prohibition includes unlawful harassment or discrimination based on any of these protected classes. Unlawful harassment includes verbal or physical conduct, which has the purpose or effect of substantially interfering with an individual's work performance or creating a severe, intimidating, hostile or offensive work environment. This provision applies to all employees, including directors, supervisors, co-workers, and non-employees such as residents, members of all boards and task force groups, contractors, vendors, consultants, etc.