Analyst, Support Center

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

What You'll be Doing:

• Provides accurate and creative solutions to user problems of moderate nature to ensure user productivity.
• Enhances and develops quality support methods and communication skills through coaching feedback and other developmental approaches.
• Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
• Researches, resolves, and responds to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with standards.
• Escalates problems to appropriate individual based on established guidelines and procedures.
• Makes Add, Delete, and Modify changes to printer control tables and printer appliances.
• Makes Add, Delete, Modify changes to pager tables and controls the physical pager inventory.
• Makes Add, Delete, and Modify changes to Incident Ticket application tool and Helpdesk Processes document tool.
• Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
• Attends training sessions and possibly assists in training workshops.
• Participates in team projects that enhance the quality or efficiency of Helpdesk service.
• Assists in special product-related issues as needed.
• Develops business and technical writing skills.
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Bachelor's or equivalent.
• Prefer experience in computer systems or IT support.
• Understanding of multi-platform environments.
• Excellent customer service and interpersonal skills; telephone etiquette.
• Ability to use customer service standards and follow guidelines, as well as to help others interpret policy.
• Thorough understanding of trouble ticket process.
• Excellent organizational skills.
• Strong oral and written communication skills (technical and non-technical).
• Demonstrated problem-solving skills.
• Ability to maintain a high level of client trust and confidence in the group's knowledge of and concern for clients' needs.
• Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.
• Broad range of application, network, and desktop knowledge is highly desirable.

We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.

The pay range for this position is listed below.

This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you'll be joining.

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development