Template Analyst

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00025383-1312

JOB SUMMARY

This paragraph summarizes the general nature, level, and purpose of the job.

The Template Analyst supports patient access at Stanford Medicine Children's Health (SMCH) by designing, analyzing, and maintaining provider and ancillary scheduling templates in EPIC. This role ensures efficient schedule generation, manages template change requests, troubleshoots scheduling issues, and provides consultative support to clinical and operational leaders to optimize provider utilization and patient flow.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Template and Schedule Maintenance: Implement requests for building and maintaining provider and ancillary schedules across multiple locations, including specialty and ancillary services. Ensure templates align with SMCH guidelines and are released per standards.

* Quality Assurance: Analyze template structures and utilize the Provider Health Toolkit for accuracy, appropriateness, and validity before releasing them. Ensure templates are accurate and released in a timely manner according to template standards.

* Relationship Management: Develop partnerships with operations leaders to coordinate optimal template designs and maintenance. Attend specialty departmental meetings to align templates with operations and educate staff on SMCH template standards and processes.

* Communication: Maintain consistent verbal and written communication with stakeholders on template and schedule expectations, barriers, and opportunities. Escalate issues to the leader for resolution and track until completion.

* Issue Resolution: Serve as the escalation point for template-related issues, maintain issue logs, and provide timely resolution. Coordinate issues with external departments as needed for resolution.

* Other duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities, as well as possession of any required licenses or certifications, is qualifying.

Education: Bachelor's degree in related field.

Experience: Minimum of 3 years of related experience and master scheduling expertise to inform how templates are created, built, and maintained.

License/Certification:

• Certified Registered Central Service Technician by Healthcare Sterile Processing Association
• or
• CBSPD Technician by Certification Board for Sterile Processing and Distribution within 180 days of hire

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Functional Knowledge: The Template Analyst must have a deep understanding of template design, provider capacity, and utilization statistics. This includes knowledge of scheduling configurations, sub-group maintenance, provider-to-department mapping, and visit-type alignment with operational changes.

* Business Expertise: The role requires expertise in optimizing templates to achieve organizational access targets and contributing to strategic access initiatives. The analyst must be familiar with SMCH guidelines and standards, as well as the ability to provide consultative support on slot utilization across multiple departments.

* Problem Solving: The Template Analyst must proactively identify gaps in template and scheduling configurations and provide timely resolutions to template-related issues. This involves analyzing template structures, utilizing the Provider Health Toolkit, and coordinating with external departments as needed.

* Level of Responsibility: This role carries significant responsibility for ensuring that provider and ancillary schedules are generated and modified efficiently and promptly. The analyst must maintain accurate templates, facilitate and prioritize requests, and provide recommendations to improve template utilization.

* Interpersonal Skills: Strong relationship management and communication skills are essential. The Template Analyst must develop partnerships with operations leaders, attend departmental meetings, and maintain consistent communication with stakeholders. The ability to escalate issues and track them until resolution is also crucial.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $43.82 to $58.12

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.