Senior Project Manager

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Manages the development of formal needs analysis, business case, project scope, project planning, resource estimating, and tracking/management protocols. Works closely with the business/clinical functional areas (internal customers), external customers, and vendors in defining systems/project priorities, scope, approach, resource requirements, timing, deliverables, and funding.
2. Manages assigned application business/clinical systems and services. Typically manages complex projects/programs exceeding $1 million and/or projects which have very high visibility, impact across multiple-entities and/or have direct impact on strategic plan. Provides leadership and direction to the project team. Manages user, IS and consulting vendor/partner relationship, service delivery and overall performance. Attends client meetings for ongoing and prospective projects. Oversees and maintains liaison between all parties concerned with the project to facilitate any changes or modifications, and to facilitate resolution of project problems.
3. Oversees the development of relevant project proposals and budgets and recommend approval of them before submission to clients. Analyzes short and long-term resource needs and adjusts staffing and resources appropriately. Ensures completion of deliverables and adherence to timelines. Tracks milestones and timelines across projects and institutes the necessary workflow adjustments and personnel and financial resource reallocations. Analyzes financial and operational reports. Analyzes and resolves issues that have the potential to jeopardize performance and/or the ability to meet agreed upon milestones and deliverables.
4. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met. Reviews and tracks invoices and other records of expenses and approves payment for vendors and contractors. Tracks milestones and/or percent complete and inform accounting as these levels are attained so invoices can be sent in a timely manner. Proactively identifies changes in work scope and ensures appropriate planning measures are taken with internal and external clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets. Implements operational improvements approved by senior management. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Make recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
5. Represents PMO department in a variety of settings and provides updates and information about PMO deliverables for client executive, business partners/stakeholders, development team, operations team, and finance department in the tracking of project activities.
6. Manages customer expectations regarding project timelines, scope, resourcing and deliverables. Coordinates project communications including facilitation of various team meetings. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
7. Provides on-going coaching and mentoring to IS Project Managers and ensures compliance with PMO and department policies and procedures. Assists in PMO departmental new hire orientation.
8. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
9. Complies with regulatory agencies such as Joint Commission, DPH, HIPAA, etc.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor's degree in Computer Science or equivalent.
2. Clinical positions require a Bachelor's degree in Nursing, Allied Health, or equivalent.

Experience/Skills:
Required:
1. Minimum five to seven years of complex project management experience within Business/Clinical applications and IS Infrastructure projects from planning through completion under strict deadlines.
2. Demonstrated ability to manage large complex projects under strict deadlines.
3. Demonstrated verbal and written communication skills, as well as interpersonal skills.
4. An in-depth knowledge of systems and network infrastructures used in health care. (Technical qualifications dependent upon focus of projects responsible for).
5. Demonstrates an understanding of traditional System Development Life Cycle (SDLC) methodology.
6. Demonstrated verbal and written communication skills, as well as interpersonal skills are essential.
7. In-depth knowledge of systems and applications used in health care industry is required.
8. Ability to define problems, collect data, establish facts, and draw valid conclusions.
9. Ability to lead a business transition process that leverages technology (Process Reengineering/ Redesign).
10. Ability to demonstrate excellent presentation skills to a wide variety of audiences includes executive management.
11. Ability and willingness to learn. Ability and willingness to work independently.
12. Proficiency with all MS Office applications.
13. Experience with MS Project.

Preferred:
1. Professional certification, such as PMP.
2. Previous clinical informatics experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.