Client Services Representative - Large Animal

Client Services Representative needed to provide customer service to current clients, potential clients, and rDVMs, checking in clients, creating medical records, reviewing consent forms, and processing deposits and payments, processing referrals, managing multiple incoming phone lines while multitasking, and communicating effectively with clinical team members.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

- General Knowledge of equine and farm animal species, breeds, common medicla issues, and the anatomy and phusiology terminology of these animals.
- Knowledge of Google Suite, email, and scanners.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and customer service skills.
- Ability to interact professionally with clients, faculty, and staff in demanding situations.
- Ability to interpret VHC guidelines and client needs to determine emergencies.
- Ability to manage multiple phone lines while assisting in-person clients.
- Ability to lift up to 30 pounds, with or without reasonable accommodations.
- Emotional intelligence, ability to empathize and mentally process difficult cases.
- Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.

- General Knowledge of equine and farm animal species, breeds, common medicla issues, and the anatomy and phusiology terminology of these animals.
- Knowledge of Google Suite, email, and scanners.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and customer service skills.
- Ability to interact professionally with clients, faculty, and staff in demanding situations.
- Ability to interpret VHC guidelines and client needs to determine emergencies.
- Ability to manage multiple phone lines while assisting in-person clients.
- Emotional intelligence, ability to empathize and mentally process difficult cases.
- Ability to lift up to 30 pounds, with or without reasonable accommodations.
- Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.

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NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States