Product Integration Support Specialist

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

Provide customer support for the online booking tools and other corporate travel software offered by Global Travel Collection. This role faces both internally, with our advisors, and externally, with our corporate clients. A successful candidate would have great customer service skills, have a working knowledge of online booking tools, and the desire/ability to solve problems daily.

Provides support of corporate online booking tools, such as Concur, Emburse, and Deem (and any new OBTs) to meet client needs.
• Monitor the Help Desk calls and emails. This includes picking up tasks, completing them, and communicating their completion as needed.
• Implement new accounts by following established implementation process.
• Present trainings and demonstrations in a professional manner.
• Other duties as assigned.

• 1-3 years' experience with Concur Travel corporate online booking software preferred, with the ability to learn other tools such as Emburse and Deem
• Bachelor's degree or equivalent experience preferred.
• Previous travel agency experience preferred.
• Working knowledge of GDS systems. (Sabre knowledge preferred)
• Exceptional customer service skills required along with strong business communication skills (both oral and written).
• Excellent presentation skills with the ability to conduct training in both virtual and in-person environments if needed.
• Detail-oriented while coordinating and managing multiple projects simultaneously.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

#LI-Remote