Learning Environments Support Specialist - IT Solutions

TITLE

Learning Environments Support Specialist

JOB SUMMARY

The Learning Environments Support Specialist is responsible for supporting classroom and computer lab infrastructure and technologies at the university. In this role, they manage and support various classroom technologies including AV control and display systems; plan, organize, and coordinate daily computer lab operations for student use; and assist as needed in the implementation and integration of current and emerging technologies in support of teaching, learning and research.

As a member of the IT Solutions team, the Learning Environments Support Specialist is expected to uphold the division's mission to "empower an agile, digital university and elevate technology as a strategic institutional asset" and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Associate Director, Educational & Research Technologies

Supervises: No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

Classroom and Lab Support (75%)

• Provides consulting to faculty on best practice uses of classroom and computer lab technologies to promote effective teaching and learning.

• Implements and assesses classroom and computer lab technologies.

• Promotes the use of classroom and lab technologies to enhance teaching and learning through workshops, learning communities, webinars, and other opportunities.

• Provides support for all of the university's core classroom and computer lab technology services, including discipline specific instructional technology.

• Troubleshoots and resolves computer classroom, classroom lab, and classroom related support issues.

• Tests and troubleshoots audio and video conference/classroom control and monitoring operations.

• Provides support as needed for academic technology-related issues, problems and requests.

• Assists as needed in providing faculty, staff, and students with software and hardware training/instruction on academic technology.

Academic Technology Support (15%)

ADDITIONAL DUTIES

Participation & Support (10%)

• Maintains awareness of current practices and future trends in learning environments technology and best practices.

• Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.

• Performs other duties as requested.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

Three years of relevant experience in classroom and/or computer lab technology. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Ability to maintain the security and integrity of the infrastructure.

• Ability to support instructional technology in a classroom and/or lab environment.

• Knowledge of AV control systems and video conferencing/recording systems.

• Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.

• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.

• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

• Ability to use a personal computer and other office equipment, including related university software and email.

Additional/Desirable Skills & Abilities

• Knowledge of computer-aided simulation technology.

• Ability to provide instructional technology support to teaching professionals and/or students.

• Demonstrated skill in developing and delivering training and effective support materials.

• Ability to thrive in a higher education setting.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. This position works from an office but may also be on construction job sites, with the various conditions associated with that work. Hazards include a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.