Technical Systems Analyst III - Must have knowledge of Linux, Unix, and Windows (Open)

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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:

Provide level 1 and level 2 support for client-facing systems and applications including mainframes, switches, networks, processor links, servers- windows, and internet. The candidate must have a general understanding of processes, tools and practices in one or more technical processing environments. Generally, performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex tasks, error conditions and production issues to learn through experience. Typically requires up to three years production/operations support experience.

About the team:

FIS Energy Trading, Risk and Logistics Platform is a flexible, cloud-native platform designed to help you calculate market-to-market positions in real time, capture physical and financial instruments for multiple commodities and analyze historical and interval market data from various sources.

What you will be doing:

* Drives issue resolution by making critical decisions that may impact multiple clients' processing.
* Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
* Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment (rotating on-call and holiday support may be required).
* Maintains peak performance at full capacity for all systems.
* Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing incidents,

and exercises sound judgment to make client impacting processing adjustments.
* Recognizes abnormal processing conditions and makes appropriate response decisions.
* Follows escalation procedures when appropriate to resolve errors in a timely manner.
* Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
* Recognizes and implements/automates process enhancements.
* Monitors and responds accordingly to an array of system and application generated messages.
* Responds in a timely manner to questions and requests from incoming calls and incident tickets.
* Proactively maintains contact with clients and serves as client advocate to internal organizations.
* Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
* Works on internal and external projects of various sizes, complexity.
* Contributes to existing and develops new solution approaches to the IT environment.
* Other related duties assigned as needed.

What you will need:

* High school diploma or GED. Associate's or Bachelor's degree or the equivalent combination of education, training, or work experience may be required at higher career levels.
* Prior banking experience preferred
* Strong analytical, organizational and time management skills
* The ability to work independently
* You are an excellent communicator and strong problem-solver
* Knowledge of FIS products a plus

Added bonus if you have:

• Energy Trading, Risk Management (ETRM) experience would be highly beneficial
• Financial Systems knowledge preferred
• Technical Phone Support would be a plus

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:
* Opportunities to innovate in fintech
* Tools for personal and professional growth
* Inclusive and diverse work environment
* Resources to invest in your community
* Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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