Quality Improvement Manager - Case Management

Telligen
United States, Iowa, West Des Moines
1776 West Lakes Parkway (Show on map)
Sep 18, 2025
As a Quality Improvement Manager - Case Management , you will be responsible for operational management of case management programs, account management, and business development for specific healthcare contracts. Operational management includes team accountability for evaluation measures, deliverables or project requirements. You will be responsible for monitoring compliance in accordance with client and contract deliverables as well as service/accreditation requirements as applicable. Essential Functions You will manage the day to day operations of health management lines of service and/or contracts/programs, with particular emphasis on case management programs and care coordination initiatives. You will lead a team in the creation of a strategic plan, implementation of plan, evaluation and ongoing management to ensure contract deliverables/program requirements and evaluation measures/metrics are met and/or exceeded within assigned funding/budget. When deliverables/requirements are at risk, you will facilitate analyses and initiate action plans. You will develop and maintain relationships with team stakeholders. You will provide technical assistance, including issue research and resolution. You will develop and implement process improvement methods for an organization whose philosophy is continual improvement. You will ensure operations are completed in a timely, satisfactory, compliant manner within assigned funding/budget. You will participate in sales, business development and proposal work activities including development of concept papers, contributing content or review of proposals as a subject matter expert. You will also have financial accountability for monitoring budgets and financials for assigned contracts. You will coach, guide and directs team members to achieve individual, team and organizational objectives. You will provide resources and support as needed to meet the departmental and Company goals and specific contract/program requirements. You will represent the company and presents at meetings and/or conferences. You will work externally with providers or clients as assigned. You will make recommendations for improvements and/or efficiencies to management. You will Initiate opportunities to expand knowledge, skill development, and certifications which enhance quality improvement activities and the achievement of contract deliverables. You will stay abreast of industry trends and changes. Performs miscellaneous duties as assigned. Requirements Four year degree in nursing, health care, business, public health or a related field and/or equivalent training and/or experience; Current and unencumbered RN license; 5 years experience in a healthcare environment with demonstrated expertise in care management, care coordination, and/health care quality improvement, including experience with case management and evidence-based clinical guidelines; 3 - 5 years managing projects and/or a professional staff; Demonstrated experience working in a fast paced and deadline driven environment; Positions working on specific contracts may require U.S. Citizenship. Preferred Qualifications Experience with case management models and interventions Knowledge of care coordination best practices and transitions of care Familiarity with population health stratification and risk assessment tools Understanding of care management metrics and outcomes measurement CCM (Certified Case Manager) certification or have the ability to obtain certification within 2 years of hire Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and helth shape the future of health. Are you Ready? We're on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.