New

Service Desk Technician

TEKsystems
$17.00 - $18.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Portland
Sep 17, 2025
Job Title: Service Desk Technician Location: Portland, Oregon Experience Level: Entry Level Workplace Type: On-site Shift: 3rd Shift Overview TEKsystems is seeking an entry-level Service Desk Technician to join its Central Operations Team. This role is essential to maintaining system integrity and delivering a positive support experience through phone and email interactions. The technician will monitor systems, troubleshoot issues, and ensure smooth operations across various platforms. Key Responsibilities Operations & Monitoring * Monitor system logs and alerts throughout the shift * Complete assigned tasks and checklists accurately and on time * Assist team members and contribute to a collaborative environment * Document issues thoroughly and escalate when necessary * Participate in team meetings and performance reviews * Maintain a clean and organized workspace Customer Support * Answer incoming calls promptly and professionally * Provide courteous and effective support, aiming for first-call resolution * Log all calls and emails into the service ticketing system * Respond to email inquiries with clarity and professionalism * Keep customers informed with timely updates Technical & Project Work * Perform basic troubleshooting of hardware and software issues * Support system configuration tasks and data entry * Participate in testing new software releases * Contribute to assigned projects as needed Required Qualifications * Minimum age 18 with a high school diploma or GED * Strong problem-solving skills and a calm demeanor under pressure * Excellent verbal and written communication * Detail-oriented with strong multitasking abilities * Proficient in Microsoft Office (Outlook, Excel, Word) * Reliable transportation and punctuality * Flexible availability including evenings, weekends, and holidays Preferred Qualifications * Associate's or Bachelor's degree * Experience with basic hardware configurations (e.g., routers, switches, printers) * Familiarity with troubleshooting and system setup * Willingness to travel occasionally Work Environment * Fast-paced call center setting * Use of multiple monitors * Team size: ~24 people * Shift structure: 4 days/week, 10-hour shifts Physical & Mental Demands * Extended periods of sitting and computer use * Frequent use of hands, arms, and voice for communication * Ability to focus amid interruptions and shifting priorities * Visual acuity including color and depth perception Pay and Benefits The pay range for this position is $17.00 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Portland,OR. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.