Field Service Technician

AV is a leading provider of advanced technologies for the defense and security sectors, specializing in RF systems, embedded systems, and integrated solutions. We are dedicated to safeguarding our clients by delivering innovative and reliable security and defense technologies. We are seeking a highly skilled Field Service Technician to lead and support the deployment, maintenance, and optimization of our systems at customer sites. In this role, you will play an essential part in ensuring system reliability, customer satisfaction, and operational success.

The Field Service Technician will be responsible for the installation, configuration, troubleshooting, and maintenance of various systems at customer locations. Reporting to the Senior Field Service Manager, you will work closely with customers, providing technical expertise, ensuring system functionality, and delivering outstanding customer support.

CITIZENSHIP & CLEARANCE

• We can only accept applicants that are US Citizens.
• Active, or ability to obtain, U.S. Department of Defense security clearance (minimum SECRET level)

JOB OVERVIEW

* Support the installation, configuration, and testing of security and defense systems at customer sites, ensuring compliance with project specifications and quality standards.
* Provide advanced troubleshooting and diagnostics to resolve technical issues efficiently, minimizing system downtime.
* Conduct routine and preventive maintenance, including system updates, inspections, and performance optimization.
* Serve as a technical expert and mentor to junior technicians, providing guidance on best practices for installation and maintenance.
* Collaborate with project managers, customers, and internal teams to ensure seamless system integration and deployment.
* Deliver comprehensive on-site training to customers on system operation, maintenance, and troubleshooting.
* Serve as a point of contact for customer inquiries, ensuring prompt and professional resolution of concerns.
* Maintain detailed records of field service activities, including installation reports, maintenance logs, and troubleshooting documentation.
* Generate and present detailed reports to customers and internal stakeholders, summarizing system performance, issues, and resolutions.
* Work closely with the Senior Field Service Manager to coordinate advanced field service activities and contribute to process improvement initiatives.
* Conduct quality assurance checks to verify adherence to company standards and customer requirements.
* Provide remote technical support as needed, leveraging expertise to address customer issues effectively.
* Stay updated on the latest technologies and advancements, applying knowledge to enhance system performance and customer satisfaction.

REQUIRED EXPERIENCE & EDUCATION

* High school diploma or equivalent required; technical certifications or an associate degree in electronics, IT, or a related field is highly preferred.
* Minimum of 5 years of experience in the installation, configuration, and maintenance of technical systems, with at least 2 years focused on systems in the security or defense industry.

REQUIRED SKILLS

* Strong technical expertise in electronic security systems, including RF-based wireless sensors and networked systems.
* Advanced troubleshooting and diagnostic skills, with a proven ability to resolve complex technical issues.
* Excellent communication and interpersonal skills, with experience interacting professionally with customers and cross-functional teams.
* Ability to lead and mentor junior team members, fostering skill development and knowledge sharing.
* Flexibility to travel extensively to customer sites as required.
* Strong organizational skills, with attention to detail in documentation and reporting.
* Proficiency with tools and software used for system configuration, diagnostics, and performance monitoring.
* Valid driver's license with a clean driving record. You will be required to provide a (non-certified) copy of your driving record from the Motor Vehicle Administration

DESIRED EXPERIENCE

* Experience working in the defense or critical infrastructure sectors.
* Familiarity with industry standards and regulations for electronic security systems.
* Proficiency in using diagnostic equipment and tools for RF systems.
* Experience with IP networking and basic Linux system operation.

HOURLY PAY RANGE: $25.00/hour - $35.00/hour

* The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity as well as alignment with market data.
* Our compensation package also includes components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These benefits include health insurance, life insurance, disability, company holiday and paid time off, parental leave, 401(k) company match and contributions, professional development/training reimbursements, and other work/life programs.