Configuration Technician

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a Configuration Technician, this person will be working hands on staging products such as Edgeboot, Cisco, Adtran, Juniper, Cradlepoint, Fortinet, and Meraki. They will need to communicate clearly, both verbally and in writing, to engineering, provisioning, and project management teammates.

They will also work in coordination with the warehouse teams picking, packing and shipping equipment out of the Lincoln, RI facility. Accuracy will be vital to the success of this person along with the ability to work on multiple different projects during a shift.

Duties and Responsibilities:

• Manage ticket queues
• Ensure the timeliness and accuracy of customer orders
• Responsible for the successful and safe execution of work instructions to meet the standards set by Granite's Product and Provisioning teams to equipment staging and configuration
• Work closely with all internal departments to ensure equipment is correctly configured and shipped to customers

Required Qualifications :

• Proficient in Microsoft Office Suite
• Strong organizational skills
• Ability to work independently and make judgement calls to resolve issues
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Ability to multi-task
• Ability to work in a warehouse environment

Preferred Qualifications:

• Experience with staging telecommunications equipment
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
• Experience with multiple equipment manufacturers (Cisco, Adtran, Fortinet, Meraki, Cradlepoint, and others)

#LI-JH1