Customer Service Rep

Spectraforce Technologies
United States, Florida, Jacksonville Beach
Sep 10, 2025
Position Title: Customer Service Rep Work Location: Jacksonville Beach, Florida 32250 Assignment Duration: 11+ Months Work Schedule: 40/week - 8:30-5pm Position Summary: work directly with medical professionals and physicians to facilitate patient care Background & Context: advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Key Responsibilities: provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel Qualification & Experience: High school diploma or GED preferred Proven work experience required Ability to learn and apply market and product information, as well as patient billing and insurance requirements Multitasking capabilities Computer and technological literacy Positive and professional personal image Must have previous medical fax processing experience Physical Demands: This employee must occasionally lift and/or move up to 25 pounds. Position is offered by a no fee agency.