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LTSS Service Care Coordinator

Spectraforce Technologies

United States, Texas, San Antonio

Sep 10, 2025

Title: LTSS Service Care Coordinator

Duration: 4 Months (Contact to hire)

Location: San Antonio, TX

Note: Remote position, but we do meet in office every 2-3 months for meetings and team engagement activities. May need to go to office for initial training.

Position Summary:

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. Background & Context:

This role is interesting because you get to connect with members or parents of children with special health care needs and challenges and assist them.
Team is highly engaged and supportive of each other, always willing to help each other.
This is a fast-paced position, must be a very quick learner and receptive to feedback. Key Responsibilities:
team makes contractual contact with members to assess for any unmet needs, services and addresses any barriers to health.
Mainly telephonic assessments, calls to members or parents, providers.

Candidate Requirements
Education/Certification	Required: HS Diploma	Preferred: Bachelor
Licensure	Required: n/a	Preferred: n/a
Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: excellent customer service skills, strong computer skills, attention to detail, telephonic work, reliable internet connection Nice to haves: bilingual Disqualifiers: no experience working with Medicaid and special health care needs Performance indicators: no metrics, candidates need to have good work ethic/time management/organization. There is a productivity log, but the tasks are very fluid. Best vs. average: quick learner, engaged, asks valid questions, cares about quality of work, takes initiative, cares for members' needs.
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	Computer skills - high level of exp, important (Microsoft Office)
2	Communication skills - high level of exp, will be on telephonic majority of time
3	Decision-making skills - be able gather information via probing to make decisions