Collections Associate

Join a dynamic and collaborative Collections team (also known as the Invoice to Cash team) that works closely with various Finance groups including Sales Finance, CX Finance, Tax and Revenue Accounting, alongside Sales and Operations teams. You will be the face of Cisco in customer engagements, directly contributing to improving cash flow and driving profitable growth!

As an I2C Collections Analyst (Business Ops), you will play a pivotal role in ensuring detailed financial operations while handling a portfolio of accounts across the US/Canada region. This role is exciting because it offers the opportunity to drive efficiency, accuracy, and collaboration across multiple teams and customers. Your responsibilities include:

Strategic Portfolio Management: Lead the Component Business Model (CBM) portfolio for the US/Canada region, minimizing delinquency across A/R aging buckets in alignment with industry benchmarks and guidance from the Collections Manager.

Daily Excellence with High-Radius: Complete CBM worklists daily within High-Radius, demonstrating precision and accountability.

Master Accurate Billing: Ensure timely and error-free billing in customer portals such as Amazon, SPS Commerce, and others to keep operations smooth and efficient.

Cash Flow Champion: Accurately forecast monthly cash flows and provide weekly updates to the Collections Manager for complete visibility and control.

Order Management Expertise: Perform daily reviews and releases of orders focusing on accuracy and timeliness.

Build Strong Customer Relationships: Develop and strengthen partnerships with customers' A/P departments, fostering trust and long-term collaboration.

Collaborate Across Teams: Engage with cross-functional teams including Sales Finance, CX Finance, Tax and Revenue Accounting, Sales, and Operations to resolve disputes and drive issue resolution efficiently.

Innovate and Improve: Identify areas for improvement in the Invoice to Cash process and recommend practical, impactful solutions.

Support When It Matters Most: Assist the CBM orders team with critical tasks on the Saturday of Quarter-End as a standout colleague.

• University Graduate in Finance, Accounting, and/or Math.
• 3+ years of related experience.
• Experience in the Invoice to Cash space (Collections, Cash Applications, Accounts Receivable).

• Experience with Oracle R12 and High-Radius.
• Strong analytical and time management skills.
• Strong interpersonal skills and ability to make logical decisions.
• Confident and capable of following defined processes and suggesting improvements.
• Good problem-solving skills and ability to report clearly on performance.
• Extraordinary teammate but also able to work independently on projects.
• Able to balance understanding of internal and external client needs with Cisco's collection policies and business needs.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.