Change Management Manager

Meet the Team

Cisco's Commerce Operations Enablement (COE) is part of the Commerce Operations (CO) organization that is responsible for providing frictionless commerce operations at scale for Cisco's customers, partners, sellers & renewal managers across all hardware, software, service offers and buying programs fueled by a culture where we celebrate talent & teamwork.

Your Impact

As a Commerce Operations Enablement Analyst, you will be responsible for the entire understanding and assessing the impacts of changes to the Commerce Operations Lifecycle from Offer Design, Pre Sales, Post Sales and Renewals. You'll be responsible for understanding the business strategy, requirements and translate them into efficient and scalable change management enablement solutions to be delivered to Commerce Operations, Partners and Sellers, that will than require you to drive, engage, influence, analyze, design, and implement change management enablement solutions for multi-functional, groundbreaking capabilities to improve Cisco's commerce operations experience for our customers and partners. You'll conduct data analysis to arrive at data-driven change management enablement decisions and work with other SMEs within the organization and engineers to devise and develop effective and quality of solutions providing a best-in-class user change management enablement experience. Serving as the Commerce Operations Enablement SME, you will be the main point of contact for Commerce Operations organization, you will facilitate communication among product managers, offer leads, engineering team, and business partners involved in all hardware, software, service, offers and buying programs.

• Assess and provide change management enablement solution options / recommendation for new Commerce or enhancement capabilities.
• Collaborate and partner with Change Management enablement functions to create roadmap for change management
• Provide Partner Commerce Lifecycle educational sessions / documentation:
• Adoption of Cisco Commerce Operations capabilities
• Train Partners and Commerce Operations teams on policy, process and business rule changes
• Drive plan, strategy, and design of Commerce capability and feature migration and/or adoption
• Provide change management enablement strategy, design and execution for new / updates to go-to-market licensing offer / product / feature
• Collaborate and partner with Product Owners and Customer/Partner Operations Support to assist with customer / partner / stakeholder experience issues & escalations.
• Focus on scope delineation, schedule building, communications planning, risk assessment and support to build and publish your planning.
• Build, coordinate, and manage project plans for key projects, including execution and tracking of project deliverables, achievements, action items, dependencies, risks, and mitigation plans.
• Communicate project delivery results and business status regularly to partners.
• You will define Success Metrics: Identify and socialize project success metrics to the internal team. Evaluate project progress and results against success metrics.

Minimum Qualifications:

• BA/BS degree in business or relevant experience.
• More than 5 years' experience in change enablement
• 2 years' experience using CCW; CCWR, EAWS, EAMP.

Preferred Qualifications:

• Ability to navigate within functional teams and across the organization, manage multiple complex projects, and deal with a high degree of ambiguity. Ability to prioritize and manage competing requirements from various teams, keeping all apprised of status insufficient time to adjust plans if needed rather than compromise results.
• Have experience as cross-team collaborator & influencer who can work across internal and external teams of all levels to dedicatedly inspire technical implementation decisions and work towards common goal. Ability to operate and interact with customers in a remote / virtual environment.
• Commerce Operations Lifecycle and Technical Change Management and Adoption experience or can articulate change impacts from an outside-in perspective leveraging data analysis to target the business outcome in tech company, preferred. High energy and sense of urgency. Self-starter and self-motivated. Thrive in a pressured environment. Can work independently, be inventive and a quick learner that is able to move fast and adapt to changing pace. Be willing to be open and willing to learn as a team player.
• Excellent written and verbal communication, ability to communicate with influence and action at every level. Strong interpersonal skills. Proficient in MS Office Suite (Word, Excel, Project, PowerPoint)
• Experienced in executing operations training recordings/editing and story board writing, preferred. Experience with Webex Video Recording and Editing, Quip, Microsoft SharePoint, Smartsheet, Jira Align, and Jira Cloud

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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