Community Outreach Manager

We are an organization dedicated to Doing the Most Good in your community. To work for an organization that helps it's community and makes a difference for those in need, apply today!

The Community Outreach Manager provides program management and development, service coordination and personnel supervision of The Salvation Army Seasonal programs in Milwaukee County.

Administrative and Fiscal Functions:

• Manages the office of the Distribution Center, including general oversight of facility upkeep and supervision of staff (Facilities Manager, Seasonal Programs Assistant, Receptionist, Drivers/Maintenance). Supervision includes assigning and evaluating employee work performance.
• Maintains current knowledge of all program expectations listed in each contractual agreement.
• Participates in the budget planning and development process for each program supervised. Manages the budgets for the Seasonal Programs.
• Adheres to Salvation Army policy for managing petty cash funds.
• Recommends preliminary approval for all expenditures of the Seasonal programs and submits requests for payment through the Finance Department.
• Maintains appropriate fiscal and statistical records as required.
• Make presentations to donors, provide tours of programs.

Seasonal Program Management:

Feed the Kids, Coats for Kids, Back to School & Toy Shop

• Plans and schedules program dates, menus, service routes, in partnership with Community Agencies (Summer Meals/Hunger Task Force, Marines, Fox 6, MPS, etc.)
• Works with Community Relations Department regarding media partnerships and events.
• Works with Major Gifts Director to secure monetary and in-kind donation support
• Researches, identifies, and establishes relationships with vendors to meet program supply needs.
• Chairs internal program meetings and attends community meetings regarding Seasonal Programs.
• Interviews, hires and supervises seasonal program staff.
• Coordinates volunteer needs of the program with the Volunteer Coordinator. Establishes volunteer guidelines, job descriptions and monitors the number of volunteers needed/signed up for each day.
• Oversees daily activities of the program.
• Conducts staff orientation.
• Ensures the collection of statistical information and provides program service reports.
• Coordinates program logistics with Warehouse Manager.
• Ensures food preparation and delivery comply with Department of Health Food Safety Codes.
• Identifies, prices and orders program supplies as determined by budget, donations and the number of children to be served.
• Communicates regularly with supervisory, program and management staff to ensure program services meet the holistic needs of clients and remain effective in their delivery.
• Coordinates program ideas and needs with the supervisor to ensure seamless delivery of program services.
• Conducts and/or attends regularly scheduled staff meetings for the purpose of program coordination, communication and training.
• Develops or expands Seasonal Program concepts consistent with the needs of the community and the mission of The Salvation Army.
• Assumes responsibility for the on-going development and monitoring of outcomes, goals, policies and procedures for Seasonal Programs, including the development of quality improvement plans.
• Monitors program utilization, and reports activities to the supervisor.
• Provides program evaluation reports to the supervisor.
• Maintains knowledge of changing community conditions that affect Seasonal Programs.
• Maintains current knowledge of community resources, with active participation in community meetings and functions, ensuring that The Salvation Army remains involved in community networking.
• Attends community events as a representative of The Salvation Army, as assigned.
• Makes presentations regarding programs and services to potential donors and community groups as assigned

Education: Bachelor's degree from an accredited college or university in Social Work, Public Administration, Public Relations, Non-Profit Program Management or other related field.

Certifications: ServSafe Certification required, can obtain upon employment Valid Wisconsin Driver's License with clearance to drive from The Salvation Army's insurance carrier preferred.

Experience:

• Two years' experience with program management
• Previous experience in public relations, communications, non-profit work and personnel supervision

- Or -

• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.