New

Customer Service Representative

TEKsystems
$20.00 - $21.63 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, West Des Moines
Sep 09, 2025
MUST RESIDE IN WEST DES MOINES, IA (W2 ONLY) ******************** ON-SITE POSITION The ideal candidate will serve as the first point of contact for internal and external customers, providing prompt, professional, and accurate support via phone, email, and other communication channels. They will be responsible for resolving inquiries, updating records, and collaborating with team members to ensure a seamless customer experience. Work Environment: Monday-Friday: 8 hour shift between 8-5pm Responsibilities: * Respond to customer inquiries via phone, email, and other channels with professionalism and efficiency. * Provide accurate information and solutions using strong written and verbal communication skills. * Research and resolve customer issues by navigating multiple systems and tools. * Maintain detailed and timely notes in customer records to ensure up-to-date information is available. * Meet or exceed performance metrics including schedule adherence, call quality, and resolution rates. * Collaborate with internal teams to support broader operational needs. * Use appropriate system codes when unavailable due to breaks, training, or other activities. * Take initiative in problem-solving and contribute to team-based solutions. Qualifications: * Strong customer service and interpersonal skills. * Excellent attention to detail and organizational abilities. * Professional written and verbal communication. * Ability to learn quickly and work independently. * Comfortable handling inbound and outbound calls. * Recent graduates encouraged to apply. * Prior experience in an office-based customer service role is a plus. Nice to have: * Insurance Experience * Experience with data entry and Microsoft Outlook. * Familiarity with navigating multiple computer systems. * Previous phone-based customer support experience. Pay and Benefits The pay range for this position is $20.00 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Des Moines,IA. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.