Job Title: Training Content Developer
Duration: 7 Months with possibility of extension
Location: SeaTac, WA (Hybrid - Onsite 2-3 days/week)
Role Summary:
The Training Content Developer is responsible for developing training needs at client for the client integration. This role focuses on creating instructor-led lesson plans, eLearning modules, bulletins, and videos for blended learning experiences.
Key Duties:
- Develop training content and solutions for multiple front-line, contact center workgroups.
- Apply industry methodologies to write and revise content deliverables (e.g., online course materials, job aides, classroom materials) per approved content plans, ensuring content deliverables adhere to established standards.
- Make recommendations on design specifications, storyboards, and simulations.
- Facilitate informal and formal reviews with subject matter experts and other applicable team members.
- Regularly report on project status and recognize potential problems and promptly report issues to manager.
- Resolve requests for content updates based on identified defects, product enhancements, root cause analysis findings, etc. to help ensure delivery of high-quality products to our internal customers.
- Take initiative to assist in the continued improvement of content development processes and standards, recommending changes required to match or surpass e-learning industry standards.
- With limited direction from manager, work independently to manage moderately complex projects, including timelines, development of content, scripts, video recording, and audio.
Required:
- 2 years of experience with adult learning principles and e-learning development.
- Experience with one or more eLearning authoring tools such as: Articulate Storyline 360, Vyond, or Canva.
- Experience with image/graphic creation and manipulation.
- Thorough understanding of learning modalities and adult learning styles.
- Possess excellent written, verbal, and presentation skills.
- Possess strong organizational and time management skills, with the ability to maintain and adhere to project and individual schedules with minimal supervision.
- Ability to quickly analyse the impact of development changes on a content development project and adjust workload appropriately.
- Ability to create compelling visual designs for in-person or virtual training that is functional and engaging.
- Advanced proficiency with Microsoft Office applications (e.g., Teams, Word, Excel, PowerPoint, and Outlook).
- High school diploma or equivalent.
Preferred:
- Experience working with Articulate (Rise 360, Storyline, AI).
- Experience in creating simulations, gamification design, and recording screencasts.
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Spectraforce Technologies
Sep 08, 2025