New 
Senior User Experience Product Lead - Learning & Skilling
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 07, 2025 | |
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OverviewWe're on a mission to radically transform the way employees learn and grow - moving from static, top-down destination platforms (LMS/LXP {Learning Management Systems/Learner Experience Portal}) to agentic-first, inflow skilling experiences, powered by AI-native technologies and grounded in the science of human motivation and learning. As our Senior User Experience Product Lead - Learning & Skilling, you will be at the forefront of this transformation, fusing deep user experience (UX) design with learning science, behavioral insights, and product strategy. In this new and critical role, you'll shape how learners interact with intelligent agents - not through passive content catalog consumption, but through personalized, contextual, and value-rich experiences that spark curiosity, foster skill development, and integrate seamlessly into the flow of work. You'll lead the Learning & Skilling UX, aligned to the corporate Learning & Skilling Strategy, leveraging design frameworks and cross-company partnerships to create our next-generation skilling ecosystem that enables our vision to unify work and skilling together into a seamless, ubiquitous experience. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLead UX Product StrategyDefine and own the end-to-end learner experience vision across agentic-first skilling, through Copilot, and grounded in learning science and human-centered design. Translate enterprise skilling priorities into adaptive, modular experience architecture that activates based on real-time role, behavior, and business context. Apply Learning SciencesIntegrate research from cognitive psychology, motivation theory, and adult learning to ensure that agentic skilling experiences are sticky, meaningful, and directly increase productivity. Build learning ecosystems that evolve based on behavioral signals adapting in real time to the learner's actions, decisions, and development goals. Design Agent InteractionsCreate frameworks and governance for how learners companywide interact with AI skilling agents, ensuring those conversations feel coherent, contextual, and seamlessly integrated into the flow of work. Collaborate with product, data, and content teams to establish governance protocols for tone, escalation logic, personalization rules, and system interoperability. Lead Rapid Prototyping and TestingUse tools like Figma to rapidly develop high-fidelity prototypes and test hypotheses with users, iterating based on insights and behavioral data. Develop high-fidelity, context-aware user experiences that evolve through real-time feedback loops. Move beyond static mockups to prototype and test adaptive agent-driven UX flows by co-designing with users, large language models (LLMs), and behavioral data. Continuously validate and optimize designs for user autonomy, contextual relevance, and seamless integration into real-world workflows. Integrated EcosystemEnsure seamless experience integration of AI skilling agents across interconnected talent development platforms and tools (e.g., Microsoft Career Hub) that unifies learning, skilling and development together into an intuitive, coherent end-to-end experience. Define Data Telemetry StrategyDefine user telemetry measures for agentic-first skilling to deeply understand learner behavior (engagement, perceived value, user trust, etc.), all aligned to business value outcomes. Translate this data into actionable insights aligned to business outcomes, enabling continuous experience optimization and skill impact visibility. Program Planning and Development Develops, guides, and manages learning programs and initiatives for relevant audiences by identifying organizational needs, securing resources, evangelizing with stakeholders, and prioritizing work. Drives alignment of larger learning and skilling capabilities to the strategy of the organization for the most impact. Consolidates and connects information across a variety of inputs to build holistic planning in each segment, coordinate integration efforts, and define the skilling story. Supports and prioritizes short and long-term planning efforts that capture the voice of the learner. Defines and scopes learning objectives, outcomes, and what others should do with them using a learner-centric approach. Determines how to leverage and apply resources available across the business to execute on the plan. Manages financial planning and forecasting and determines budgets through assessing financial trends. Program Execution Leads the implementation of core learning programs and systems at a regional level. Drives the content improvement process through collecting, examining, and incorporating 360-degree feedback and data to make content adjustments. Implements and executes tactically on a strategic end-to-end learner journey and collection of learning experiences and programs. Drives the mapping of the necessary points of engagement with relevant stakeholders to enable program and content execution and address operational needs. Content Review and Confirmation Represents their organization as a thought leader in their area when reviewing learning and development solutions and practices in the industry with internal and external clients. Provides guidance on how data should be used to see how successfully the content is meeting pre-established learning objectives for various deliverables. Evaluates content feedback from relevant stakeholders and partners from feedback sessions (e.g., focus groups) to determine the most important feedback to prioritize and incorporate. Drives program/content assessment for the team prior to rollout. Ensures established privacy and accessibility standards are being met during content review while considering and tracking potential risks. Program Success Analysis and Metrics Drives the use of data to evaluate relationships and trends across data, create and tell the data story, define capability gaps for the business, improve benchmarking, and drive learning priorities through learner-centric methodology. Drives assessment and change management of learning programs and content to determine how they are being consumed by stakeholders. Executes on and enables the usage of internal and external tools and business intelligence (BI) systems to pull appropriate data in partnership with relevant BI teams and leaders. Drives the evaluation and analysis of programs' effectiveness by evaluating learning survey analyses, including program metrics (e.g., user satisfaction, participation in the deliverable), return on investment (ROI), behavior change, and business impact. Disseminates key performance indicators (KPIs) and the data story broadly with relevant stakeholders and makes recommendations for how to achieve target metrics. Acts as a subject matter leader of the competition and landscape to improve company offerings. Stakeholder/Customer Collaboration Exemplifies practices in identifying and developing relationships with key stakeholders/partners across audiences, business units, or verticals/industries to represent their learning-related needs. Acts as a customer/stakeholder advocate by integrating their feedback into the program/content development process and aggregating with feedback from peers. Leverages deep expertise of local/regional and global perspectives and drives consistent diversity and inclusion efforts with all key learning stakeholders. Designs and maintains rhythm of business cadence with key stakeholders and leaders. Communicates learning and development approaches to leaders and stakeholders to educate them on and influence buy in and implementation of solutions. OtherEmbody our culture and values. | |