Operations Manager - Packaging and Customization Services

GEODIS
vision insurance, parental leave, 401(k)
United States, Pennsylvania, Northampton
951 Willowbrook Road (Show on map)
Oct 22, 2025
Description Operations Manager for Packaging and Customization Services (PACS) The Operations Manager for Packaging and Customization Services (PACS) is responsible for the execution of production operations within an assigned facility. This leader will uphold organizational policies and makes decisions guiding productivity, quality, efficiency, and continuous improvement of production to achieve revenue and profit targets. Directs facility level support functions including finance, engineering, materials, quality assurance, and human resources. Ensures team member safety, security, training, and regulations are in place and aligned with GEODIS best practices. Responsible for all aspects of Operational Excellence throughout assigned facilities. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Provides leadership and direction to operational team members responsible for executing PACS within the site Coordinates, manages, and monitors the workings of all departments. Ensures production performance KPI's are tracked, and overall goals are set, maintained daily, and continuously improved. Understanding, tracking, and improving KPI's are vital to the Operations Managers success and the success of the organization Serves as the primary point of contact/liaison inside the site to the Americas' PACS leadership team Responsible for meeting Line of Sight targets (REV, CM, DSO) inside area of responsibility Manage external organizational relationships with a focus on great customer service and growth Ensures campus and PACS regulations, guidelines and best practices are executed in all accounts Serves as a LEAN champion; spending time inside the operation coaching team members to focus on safety, quality and productivity Manages key operational information to establish clear production schedules and capacity capabilities align with customer forecasts Coordinates with campus leaders, HR and temporary staffing agencies to manage resource requirements to meet production schedules Develops plans for effective use of materials, equipment and employee resources Focuses on continuous improvement and growth opportunities for existing accounts through collaboration with campus and PACS leaders, engineering and supporting workstreams Reviews PACS P&Ls to identify improvement opportunities; coordinates with campus and PACS leadership to adjust execution that meets profit targets Works with PACS leadership and engineering to deliver competitive project quotes. Aligns with corporate and campus governance requirements including but not limited to the correct use of quote tools, the process to track wins/losses and archival of submitted quotes Other duties as required and assigned What you need: (requirements) Minimum of 3 years of experience supervising packing, light manufacturing and/or assembly operations Minimum of 5 years of experience with packaging and displays including design, manufacturing, logistics and/or merchandising PC literate with a command of Microsoft Office products such as Word, Excel and Outlook Essential Skills Ability to read, analyze, and interpret financial reports, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, customers, and the general public Ability to properly manage P&L Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form What you gain from joining our team: Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! Access wages early with the Rain financial wellness app Health, dental, and vision insurance after 30 days of employment 401k match Paid maternity and parental leave Access to career development, employee resource groups, and mentorship programs Employee discounts Access to employee perks like fitness class discounts and free access to a relaxation and meditation app Free financial wellness programs Daycare discount program Opportunities to volunteer and give back to your community. + more! Join our Team! Visit our website at *workatGEODIS.com* and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR Text DELIVER to 88300 to Apply1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.