Customer Quality Engineer

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences - from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges -striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

Together, we advance your career.

• Work closely with our customers to understand their quality needs, how they perceive our product quality and support, and mobilize internal and external resources to quickly resolve customer quality issues.
• Supporting our customer with quality related information and services during their adoption of new devices and technologies.
• Meet with customers and technical support leads such as sales and FAE to understand customer issues and make decisions on appropriate steps to root cause and resolve.
• Drive customer issue handling and manage RMA from start to finish.
• Work with Product Line Quality (PLQ) counterparts to drive internal corrective and preventive actions to achieve ongoing product quality improvements.
• Shape & improve customer quality scorecard results.
• Continuously monitor customer reported DPPM line and field failure rates and work to improve them with appropriate corrective actions.
• Support marketing messaging related new product release for components & boards.
• Manage relationships, expectations, and escalations from sales, factory, and customers.
• Plan and manage customer technology assessments, audits, and visits.
• Provide technical application assistance in failure analysis.
• Craft and deliver appropriate messaging for customer impacting PCN or quality issues.
• Regularly report key customer metrics and issues to the AMD leadership team.
  

• Extensive experience working in semi-conductor or electronics in either quality, product engineering, support, or a direct sales role.
• Advanced IC packaging experience a plus.
• FPGA and x86-bases processor experience a plus.
• Experience with application hardware design, semiconductor packaging, GPU or ARM technology, and markets such as datacenter, automotive and aerospace a plus.
• Experience with PCBA / card level manufacturing, component engineering, test, and/or reliability.
  
  

• Master of Science in Electrical Engineering or related field.

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.