Position Summary Duties include advanced level of independent client collection activities supporting the credit & collection organization. Position will manage a portfolio of clients where collector is making regular contact to resolve past dues. Sr. Collector will be able to resolve most collection situations with minimal assistance from management. Provides internal reporting on those collection efforts through documentation in ARIS and report creation to accommodate client requests/requirements as needed in Business Objects and/or Power BI. May involve extensive interaction with Account Management, Billing department, Cash application, Pricing/Contract Administration and Operations departments to support the collection process. Will have direct contact with clients on collection issues. Responsibilities may include tasks that require higher level accounting, analytical or negotiation skills. Provide feedback on process improvements. Functions and Responsibilities
% of Time
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Description of Duty
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80%
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- Respond to customer inquiries through extensive research with other internal departments
- Provide additional information when requested and work with departments to revise billings when needed.
- Ability to research & resolve common billing questions without seeking assistance from billing department
- Understanding of major components of our business activities including:
- Basic structure of pricing models where applicable
- Understanding of the client's procurement processes
- Understanding of all situations that cause variances between quoted amount and amount invoiced to our customers
- Understanding of processes to communicate error in concise manner to parties responsible for correcting invoices and/or commissions
- Understanding of systems used to ensure our invoices and supporting documentation are delivered to the party responsible for coordinating payment
- Understanding of key elements procurement process, Purchase Orders scope, Cost Centers, billing entities, approvers, escalations, portal functionality and approval/disbursement cycle of each client. Ability to determine which step(s) each client contact is performing.
- Proficiency in navigating through complex decentralized organizations, multiple financial/accounts payable groups & audit firms to understand invoice flow & approval process
- Ability to concisely communicate complex issues appropriate for the intended audience
- Thorough knowledge of multiple system applications and ability to quickly locate information to resolve issues
- Provide support to the cash posting department on details relating to customer payments
- Advanced research skills and ability to identify and resolve root cause issues impacting client's payment timeliness.
- Absorb and cross-train on additional duties as needed. Take initiative to understand supporting processes that impact collections.
- Assist with collections of other divisions including Intercompany and Moving Services.
- Ability to adapt collection approach to client specific issues with timely follow up and escalations as appropriate to the amount and age of the receivables.
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5%
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- Assist with training of new employees
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15%
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- Perform other administrative activities as assigned. Typical activities include capturing data from various administrative systems for inclusion in management or customer reports.
- Updating information in collection systems including contact details, conversations, issues affecting payment timeliness and client process documentation.
- Monitoring or performing upstream activities with an objective of improving customer invoices.
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Qualifications and Preferred Skills
* 5+ years of experience in collections
* Must demonstrate advanced level critical thinking skills, problem-solving skills, and ability to independently research complex issues.
- Detail oriented
- Excellent Customer Service skills
- Strong written and oral communication skills with the ability to communicate complex issues effectively and concisely.
- Excellent organizational skills and ability to prioritize work effectively
- Must be an independent worker and possess the ability to work in a dynamic, fast paced environment
- Advanced skill level and knowledge of Excel is required including pivot tables, V-Lookups, Conditional formatting, etc
- Financial/Accounting knowledge preferred
- Ability to maintain composure and work through difficult situations
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
- Position Title: Sr. Collection Research Specialist
- Salary Range: $50,000-$60,000
- Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees.
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. #LI-Remote
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Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information. |
Sirva
paid time off, 401(k)
Sep 02, 2025