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Product Marketing Launch Manager

Genesys Cloud Services, Inc.
$85,000.00 - $157,800.00
vision insurance, paid holidays, 401(k), remote work
United States, Georgia, Atlanta
Aug 28, 2025

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role
We're looking for a driven and highly organized Launch Manager to play a pivotal role in delivering best-in-class software product launches at Genesys. This highly visible role owns the coordination, alignment, and execution of launches that maximize market awareness, accelerate customer adoption, and drive revenue growth.

In addition to managing launches, this role will be responsible for establishing the documentation, frameworks, and repeatable processes that enable consistent, successful product introductions. You'll ensure every launch is grounded in clear expectations, seamless cross-functional execution, and measurable outcomes.

You'll work closely with Product Management, Product Marketing, Marketing, Sales Enablement, Finance, Customer Success, Legal, and other teams to ensure stakeholders are aligned, informed, and ready for launch. Your ability to influence without direct authority, anticipate issues, and keep teams on track will directly determine the success of our go-to-market efforts.

What You'll Do

  • Own the end-to-end coordination of multiple product launches, ensuring deadlines, deliverables, and business objectives are met.

  • Create and maintain launch documentation, playbooks, and process guidelines to drive consistency and scalability across all launches.

  • Develop and manage detailed launch plans and charters; track progress, identify risks, and recommend contingency plans.

  • Drive cross-functional alignment and readiness across Product Management, Product Marketing, Marketing, Sales Enablement, Finance, Customer Success, Legal, and other stakeholders.

  • Facilitate meetings, capture decisions, and ensure follow-through on action items.

  • Provide ongoing communication to leadership and stakeholders, including status updates, risk assessments, and launch readiness reports.

  • Monitor launch performance and lead continuous improvement efforts to optimize future launches.

What You'll Bring

  • Proven experience in project or launch management, preferably in a software or technology environment.

  • Strong organizational skills with the ability to manage multiple high-priority initiatives under tight deadlines.

  • Exceptional communication and collaboration skills, with the ability to influence and align cross-functional stakeholders.

  • Proficiency in tools such as Excel, PowerPoint, and project management software (e.g., Asana, Trello, Monday.com) is a plus.

  • Detail-oriented mindset with a focus on delivering high-quality, error-free work.

  • Ability to operate effectively in a dynamic, fast-changing environment with minimal direction.

Why This Role Matters
The Launch Manager is the architect of our launch excellence-both in execution and in building the processes that make repeatable success possible. Your work will ensure every product launch is well-documented, predictable, and positioned for maximum market impact, enabling Genesys to deliver exceptional experiences to our customers and achieve our business goals.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$85,000.00 - $157,800.00

Benefits:

  • Medical, Dental, and Vision Insurance.

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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