New

Provider Onboarding Coordinator

Delta Dental of California
$45,400 - $95,000
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Georgia, Alpharetta
Aug 28, 2025
JOB DESCRIPTION This position serves as a liaison between Delta Dental and large Dental Service Organizations (DSO) with multiple locations. The Provider Onboarding Coordinator is responsible for external contact with clients for contracting and credentialing needs for assigned providers associated with the DSO, and also oversees account maintenance and escalation resolutions as needed. RESPONSIBILITIES Acts as liaison for assigned large dental service organizations (DSO) to support provider contracting and credentialing requests, including but not limited to business name/tax ID changes, termination of dental contracts, sale of practices, license changes, provider directory assistance, and more. Performs monthly provider roster reconciliation to meet compliance and delegated credentialing regulations; analyzes provider data and runs mass data uploads to support large electronic file transfers for provider contract entry updates and fee loads. Coordinates weekly/monthly reoccurring meetings with DSO group to review open projects or cases to ensure service level expectations are being met; acts as the point of contact to share enterprise-approved communications with the DSO group related to providers, growth initiatives and new processes that impact provider contracting and credentialing. Analyzes escalated issues to determine root cause, creates action plan for resolution and monitors resolution progress; engages other business areas if internal corrections are needed to drive closure to full resolution. Leads or participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes and/or improvements, and system enhancements. Creates educational materials, including Desk Level Procedures and Job Aids and utilizes this material to perform training for new hires and/or existing staff. Serves as a Subject Matter Expert for internal staff and other teams on DSO accounts and service. QUALIFICATIONS 5+ years of experience w/High School Bachelor's degree preferred Strong analytical, problem solving, and critical thinking skills Strong technical skills including experience working with large data files and comparing information to drive results Knowledge of Current Dental Terminology (CDT) codes and dental nomenclature Knowledge of Delta Dental products, policies, claims, eligibility, underwriting guidelines, benefit plans and payment methodology Familiarity with adhering to various contractual and regulatory requirements Knowledge of health care industry issues preferred Strong organizational/time management skills with the ability to multi-task while maintaining attention to detail Knowledge of contract/policy processing concepts, policies, guidelines and systems Effectively able to adapt to change and be comfortable handling risk and uncertainty Ability to maintain confidentiality when exposed to sensitive information Ability to teach others processes, policies and concepts Strong verbal and written communication skills; ability to present written information and findings High level understanding of process flows and can identify roadblocks and devise solutions to improve processes MS Office skills (Outlook, Word, Excel, PowerPoint, MS Teams); Intermediate Excel/Access skills Strong interpersonal and customer service skills; ability to interact well with co-workers and outside contacts Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 16. $45,400 - $95,000 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. #LI-Hybrid ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here* To Apply