RCM Commercial Liaison

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

About iRhythm:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm's continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need - answers.

About this role:

At iRhythm, we are redefining how cardiac care is delivered through innovative technology and data-driven insights. Our mission is to improve patient outcomes and transform the healthcare experience. We're looking for a strategic and experienced RCM Commercial Liaison to join our team and help with operational and strategic performance of our end-to-end revenue cycle (order to cash).

As anRCM Commercial Liaison, you will serve as a critical link between Revenue Cycle Management (RCM), Commercial Sales, and provider partners. Your primary focus will be to reduce friction in the revenue cycle by supporting provider onboarding, delivering field education, and resolving both pre- and post-claim issues. You'll work cross-functionally to ensure providers are equipped with the tools, knowledge, and support needed to drive clean claims, accelerate collections, and enhance the overall provider experience.

This is a field-facing role that requires strong communication, operational insight, and a deep understanding of revenue cycle workflows. You'll play a key role in supporting strategic accounts and ensuring alignment between internal teams and external stakeholders.

Our work environment is fast-paced and collaborative, driven by a passion for delivering innovations that improve the quality of health care and patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Support provider onboarding and education to ensure pre-claim readiness and documentation accuracy.
• Deliver consistent, scalable field education on billing workflows, reimbursement practices, and denial prevention.
• Serve as the RCM point of contact for Commercial Sales teams to address provider-facing revenue cycle concerns.
• Collaborate with Directors of Market Access and Strategic Payer Partners to align on provider strategies (without leading payer-related initiatives).
• Assist in resolving post-claim issues such as denials, underpayments, and documentation gaps.
• Provide escalation support to field teams and providers to improve collections and reduce cycle time.
• Track and report on training delivery, field escalations, and resolution outcomes.
• Contribute to continuous improvement efforts by identifying trends and recommending process enhancements.
• Ability to travel (up to 60%) to support provider engagements and field initiatives.
• Perform additional duties as assigned to support departmental goals and operational efficiency.

About you:

Experience:

• 4-6 years of experience in healthcare revenue cycle, provider support, or field-based consulting roles.
• Familiarity with billing workflows, documentation standards, and reimbursement practices.
• Experience supporting provider onboarding, training, or education in collaboration with commercial or market access teams.
• Exposure to denial management, EOB interpretation, and AR/cash collection strategies.
• Experience working in a matrixed environment with cross-functional teams.

Skills:

• Proven ability to work with minimal oversight in a fast-paced, field-facing role, while knowing when to seek guidance and escalate appropriately.
• In-depth understanding of the healthcare revenue cycle, including billing, claims, denials, collections, and payer reimbursement models.
• Strong grasp of financial operations and key accounts receivable (AR) objectives within healthcare environments.
• Strategic thinker with a focus on operational efficiency, provider satisfaction, and continuous process improvement.
• Strong business acumen with the ability to distill complex RCM concepts into clear, actionable insights for non-technical stakeholders.
• Skilled at navigating matrixed organizations and aligning cross-functional teams toward shared goals.
• Exceptional interpersonal and communication skills, with the ability to build trust and explain technical concepts to diverse audiences.
• Highly organized with excellent time management and multitasking abilities.
• Proficient in Microsoft Excel, Word, PowerPoint, and other standard business tools.
• Professional presence with strong presentation and facilitation skills, especially in provider-facing settings.

Education:

• Bachelor's Degree in Healthcare Administration, Business, or a related field.

Preferred Qualifications:

• Master's degree or clinical background a plus.
• Ability to navigate complex provider networks.

What's in it for you:

This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.

iRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!

FLSA Status: Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives.iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Make iRhythm your path forward.

Location:

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121