Product Support Learning Consultant

TEAM UP WITH US!

The Product Support Learning Consultant will collaborate with the Product Support training team with all functions. They will play a key role in implementation and maintenance of training inventory, schedules, and curriculum. The position will also meet with various service departments to determine needs for training within specialized positions.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Collaborate with Training Manager, Caterpillar, and Product Support Leadership teams to develop/Maintain/Assign Individual Learning Plans for all Product Support Employees in DPC and Success Track.
• Collaborate with Training Manager to determine and implement yearly training strategies for the Product Support Training team.
• Manage Training Department assets and inventory.
• Determine and schedule all monthly instructor assignments on the training calendar.
• Develop/Manage/Distribute various Training Reports, training calendars and individual learning plans to Product Support Leadership teams.
• Provide coaching/direction to all Product Support employees and supervisors on their learning plans and career pathing goals.
• Serve as the point of contact for all internal and external customer training inquiries/needs.
• Manage Sales required curriculum and ensure Sales personnel and supervisors are in compliance by providing plan maintenance and collaborating with Caterpillar learning consultants and internal Sales leadership team.
• Collaborate with training department administrative staff and instructors to implement efficient processes for pre/post class delivery, required records management and reporting for TCDP-A compliance.

WHAT YOU'LL NEED:

• Associates Degree from 2 year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have valid driver's license and ability to meet and maintain company driving requirements if required to drive a company vehicle.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

IMPORTANT INFORMATION:
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

This position is not considered a safety sensitive position.

Required travel up to 10%.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA