Product Owner I - Grievance and Appeals

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

A Product Owner - Grievance and Appeals is responsible for defining and prioritizing the features and requirements of a software product or system. They work closely with stakeholders, development teams, and other key players to ensure that the product meets business objectives and delivers value to customers. The Product Owner is the voice of the customer and plays a crucial role in guiding the development process from concept to delivery. They are responsible for creating and maintaining the product backlog, making decisions on feature priorities, and ensuring that the product meets quality standards and user needs. Represents the end user of a software product during product planning, development, and release, as a part of the Agile development process.

You Will

• Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements.
  Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required.
• Establishes acceptance criteria for user stories, develops test cases, and approves stories.
• May assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition.
• Performs work with a high degree of latitude.
• Handles the most complex issues.
• Possesses expert knowledge of subject matter.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Associate's Degree or equivalent experience
• 0-3 years of experience
• Proven experience as a Product Owner or Product Manager, in a digital / AI-focused environment.
• Experience utilizing data and analytics to train and optimize performance.
• Experience partnering with service, call-center, or customer/member facing teams, preferably in the healthcare industry.
• Provide experience as a Product Owner or Product Manager in a digital / AI-focused environment delivering innovative solutions that enable business.
  
• Technical expertise - Basic analytical skills.
• Problem Solving - Basic problem-solving skills.
• Communication - Good communication and interpersonal skills.
• Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM,
• Knowledge Management, Telephony, Digital, etc.).
• Excellent communication, prioritization, problem solving, and decision-making skills.
• Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions.
• Ability to drive discovery sessions and workshops with business users.
• Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success.
• Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy.

What's in it for you?

• Base salary range: $92,400 to $133,671per year
• Internal title: Product Owner I
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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