New 
Senior Program Manager - Global Operations Centers & Incident Management
 Microsoft | |
remote work
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 United States, Georgia, Atlanta | |
 Aug 23, 2025 | |
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OverviewJoin Microsoft's Cloud Operations & Innovation (CO+I) - Powering the World's Cloud Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. We design, build, and operate Microsoft's global datacenters, delivering the core infrastructure and foundational technologies for over 200 online services-including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive. Our team is responsible for:Critical infrastructure delivery: From design and equipment procurement to construction and commissioning.Operational excellence: Managing datacenter operations 24x7x365 across 90+ countries.Innovation and sustainability: Driving automation, data-driven engineering, and environmentally responsible growth.Capacity and demand planning: Ensuring optimal utilization of infrastructure to meet global customer needs.We support services for more than 1 billion customers and 20 million businesses worldwide, and we're expanding to meet the demands of AI workloads and next-generation cloud technologies. Within CO+I, the Global Operations Center and Incident Management (GOCIM) team empowers datacenter operations by delivering comprehensive support that ensures rapid detection, notification, and coordinated response to critical events. We are seeking a highly motivated and experienced Senior Program Manager to join this dynamic team. As a Senior Program Manager, you will play a pivotal role in shaping and driving strategic programs that impact the broader organization. You will:Lead program landscape research and analysis to identify opportunities for innovation and improvement.Scope new initiatives and enhance existing programs to deliver measurable value.Define and track success criteria and performance metrics.Develop tailored landing and communication plans to ensure program adoption.Share best practices and communicate effectively to gain stakeholder buy-in.Manage a portfolio of complex projects, including timelines, milestones, financials, and resource allocation.Provide strategic insights into how people, processes, technology, and systems interconnect.Conduct cost-benefit analyses and evaluate performance against value drivers.Use data to inform strategy and execution.Advocate for and influence organizational priorities, driving alignment and encouraging behavioral change across teams.Do you enjoy working across matrixed organizations and multi-disciplinary teams to solve complex problems? Are you a self-starter who thrives in ambiguity, pays close attention to detail, and embraces change? If so, this role offers the opportunity to lead multiple large-scale initiatives with a balance of technical leadership and business judgment. Strategic thinkers passionate about business success are invited to apply. Come join a collaborative team committed to working better together-and help shape the future of Microsoft's global cloud infrastructure. This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up to 100%.
Responsibilities Program Strategy & PlanningDefine and scope new programs and enhancements, aligning them with organizational priorities. Lead cross-functional collaboration to ensure security, compliance, and business objectives are met.Execution & DeliveryManage a portfolio of complex projects, including timelines, milestones, financials, and resource planning. Drive rhythm-of-business activities and ensure stakeholder accountability.Performance & OptimizationEstablish and track success metrics (e.g., OKRs, KPIs, ROI), using dashboards and scorecards to monitor impact. Conduct cost-benefit analyses and scenario modeling to inform decision-making and continuous improvement.Change Management & CommunicationDevelop and execute landing plans and communication strategies tailored to diverse audiences. Evangelize program value through storytelling and data-driven insights to gain stakeholder buy-in.Process Innovation & Risk MitigationIdentify opportunities to streamline operations, resolve root issues, and sunset underperforming programs. Lead efforts to map interdependencies across people, processes, and systems, and guide change management initiatives.Stakeholder Engagement & EnablementLeads identification of training and reskilling needs and mapping of individuals in partnership with business leaders and HR to ensure teams are equipped with the skills required to support evolving business demands. | |