Lead Business Analyst

Job Overview:

The Senior Lead Software Analyst, Technical Support will be responsible for identifying, analyzing, and correcting data discrepancies related to policy records within the system. The specialist will collaborate with cross-functional teams, including policy triage, customer service, and technical support, to ensure policy records are accurate and up to date. This role is crucial for maintaining data integrity and supporting effective policy implementation and decision-making processes.

Majesco is a remote-first workplace; however, this position requires the successful candidate to be within commuting distance of our Erie, Pennsylvania.

Key Responsibilities:

• Data Analysis & Correction:
  Identify and analyze data discrepancies related to policy records and execute data corrections in compliance with established procedures and guidelines.
• Incident & Problem Management:
  Deliver a superior customer experience by effectively understanding the incidents logged by customers, perform root cause analysis for issues and update policy records accordingly. Ensure accurate data entry and management of sensitive policy-related data.
• Collaboration with Teams:
  Work closely with various triage team members, TAM/escalations team members, and IT/Cloud support to resolve issues in a timely manner and escalate more complex problems as needed.
• Documentation & Reporting:
  Document all data fixes and resolutions clearly, keeping detailed logs for reporting and auditing purposes. Regularly update the triage team and stakeholders on progress.
• Quality Assurance:
  Review and validate policy data to ensure all changes and corrections are accurate. Conduct regular data integrity checks and follow up on any inconsistencies.
• Operations and maintenance: Actively action on daily operational activities and ensure minimal downtime of application. Monitor application/database and identify performance bottlenecks and work towards resolving identified issues.

Qualifications:

• Bachelor's degree in information technology with 7+ years working experience in Banking, Insurance or related field (or equivalent experience).
• Experience working with Majesco Property & Casualty (Billing) or similar insurance-related (Billing) solutions.
• Proven experience in data management, data analysis, or related roles, preferably with Property & Casualty Insurance background.
• Advance knowledge of data analysis techniques and tools with focus on Oracle, SQL or other database query languages.
• Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis and research effective solutions for the customer. Ability to work under tight deadlines and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills; ability to simplify and communicate technical issues. Excellent attention to detail and organizational skills. Ability to document analysis using tools like ServiceNow, Jira and Confluence.

Preferred Skills:

• Experience of Software versioning & revision control system (e.g. SVN)
• Strong technical aptitude for both cloud-based and on-premises client solutions.

What Majesco Offers:

Majesco is committed to equal pay and transparency. The annual base salary range for this position is $80,000 to $95,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.