Director of System Excellence and Operations

Job Summary :

Job Description

Key Responsibilities

1. Patient Experience Oversight

• Champion initiatives that elevate patient satisfaction and engagement.
• Collaborate with clinical and administrative teams to streamline care delivery and service touchpoints.
• Monitor and improve patient experience metrics in alignment with hospital goals.
• Ensures timely, coordinated, and accurate submissions of experience data to regulatory programs including:
  • CMS
    • Inpatient Quality Reporting Program
    • Outpatient Quality Reporting Program
    • Value Based Purchasing Program
  • Additional Programs:
    • Anthem Scorecard
    • Leapfrog
    • Healthgrades
    • ACHC

2. Systems Excellence

• Lead the implementation of performance excellence frameworks across departments.
• Integrate Lean Six Sigma and other methodologies to improve operational efficiency.
• Ensure alignment of systems with strategic objectives and regulatory standards.
• Implements and manages a comprehensive framework for performance excellence
• Develops and executes strategies to integrate performance excellence principles into organizational processes

3. Process Improvement

• Identify and prioritize opportunities for process optimization.
• Facilitate cross-functional improvement teams and drive measurable outcomes.
• Promote a culture of innovation and accountability in operational practices.

4. Project Management

• Oversee strategic and operational projects from initiation through execution.
• Develop project charters, timelines, and resource plans in collaboration with stakeholders.
• Track progress, mitigate risks, and ensure timely delivery of project goals.

5. Leadership Development

• Conduct annual training needs assessments and develop leadership development programs.
• Mentor emerging leaders and support succession planning efforts.
• Maintain internal communications to promote awareness of development opportunities.

Qualifications

• Bachelor's degree in healthcare administration, business, or related field (Master's preferred).
• Minimum 7 years of experience in hospital operations, performance improvement, or leadership development.
• Proven track record in managing cross-functional teams and driving organizational change.
• Certification in Lean Six Sigma or equivalent preferred.

Interrelationships

• Works closely with Management Council, Medical Staff, Department Directors, and Hospital Associates.
• Serves as a key liaison between operational teams and executive leadership.

Work Shift :

Scheduled Weekly Hours :