INCIDENT COMMANDER (330A81225)

TARGET SALARY: up to 120,000.00 DOQ

Who we are

Infinite Campus is an educational software company that helps K12 school districts manage their day-to-day operations. We've been around for over 30 plus years and are the most trusted name in student information. Our customers include school districts across the United States and our products support more than eight million students.

What you'll do

As an Incident Commander, you will be responsible for helping establish and evolve Infinite Campus' incident management process as well as facilitating incident identification, communication and resolution to ensure that service levels are maintained. You will be a focal point for customer and internally reported incidents, designation of incidents deemed "major" and coordination of all related staff and efforts.

Who you are

You are a leader; able to lead during a crisis. You are an excellent communicator, able to convey clear and concise information and updates with a variety of partners. You are agile; able to adapt to changing environments. You have a strong comprehension of calculating risk. Your colleagues consider you a charismatic, articulate individual, and a born diplomat. You check your ego at the door and learn from others constantly, while also helping to educate those who aren't as well versed in technical or procedural topics. As a result, you have a track record of working tirelessly to help your teammates and the organization, as well as come up with novel techniques.

Your skill-set

You will possess a Bachelor's degree in Information Technology or a related discipline OR equivalent industry experience. You will have a minimum 5+ years of experience in Change, Incident and Problem Management. You will have experience working in a framework of formal Incident Management processes. Exposure to company-wide ticketing systems. You will have working knowledge of monitoring platforms and applications. An understanding of information technology and how it is used to support cloud based services. You will have a fundamental understanding of the SDLC.

What we offer

A highly competitive compensation package that reflects our commitment to the people who work here. No matter where you're at in life, we've got you covered. * Medical * Onsite Health Center for employee and family * Teledoc * Dental * Vision * Health Savings Account * Flexible Spending Accounts * Short & Long Term Disability * Life and ADD insurance * Generous paid time off (PTO) * Holiday pay * Employee Assistance Program * 100% matching 401k * Employee Stock Option Plan * Education Assistance * Daily free lunch and beverages at our onsite restaurant

A relaxed work environment that embraces onsite in person collaboration. Infinite Campus is a place where smart, talented people work together with other smart and talented people every day.

What we live by

We solve problems at Infinite Campus. Driven by our mission and vision to Transform K12 Education, we build solutions to serve K12 education and empower change for the better. We have shown that by adapting and applying technology and practices used by the private sector to K12, educators can be more productive in their daily tasks, and accomplish things previously thought to be impossible

Not sure if this is for you?

We want a diverse team, with a broad range of experience and perspectives. If this job has piqued your interest, but you're not sure if you qualify, apply anyways! We carefully consider every application and will either move forward with you, find another team or position that might be a better fit, keep in touch for future opportunities, or send you off with our gratitude and a thank you for your time.

Equal Opportunity Employer

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.