BOC Specialist 4 - Alexandria, VA

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company's capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.

Why join M.C. Dean? Our people are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain HSPD-12 Clearance.

MC Dean is seeking a dedicated and skilled BOC (Building Operations Center) Specialist/Operator to join our 24/7/365 team. As a BOC Specialist/Operator, you will be responsible for continuously monitoring, operating, and optimizing building automation systems (BAS) to maximize efficiency, ensure occupant comfort, and maintain critical operations. You will play a crucial role in identifying and resolving issues, responding to alarms and service calls, and implementing strategies for long-term system improvements. This role requires a strong understanding of Building Automation Systems, HVAC systems, control logic, and the ability to make critical decisions during emergencies. This position primarily resides in the BOC for the entirety of the shift, however situations may arise where the individual will be asked to do various controls tasks in the field i.e. calibrations, thermostat/controller replacement, panel troubleshooting, etc.

• Continuous System Monitoring & Analysis: Continuously monitor and evaluate building automation systems (BAS), underlying software, and data elements to ensure correct operation, adherence to calibration requirements, and identification of anomalies.
• Alarm Management & Response: Analyze alarms and events in real-time on the BAS to identify root causes of recurring issues and implement corrective actions. Provide daily alarm list reports to the BOC Manager. Respond to service calls and system alarms, diagnose problems, identify causes, and implement effective solutions. Triage system messages and reports, escalating issues appropriately.
• System Optimization & Adjustment: Operate and update the BAS to maximize efficiency and revise operating controls as needed to accommodate changes in facility operations or address identified problems and inefficiencies. Apply adjustments to the BAS in response to tenant calls, work orders, and alarms.
• Emergency Response: Make confident and timely decisions during emergencies on how to operate critical control systems to ensure continuation of service and operations. Coordinate emergency response between various divisions; MEP, Security Operations Center, PFPA, vendors and contractors.
• Troubleshooting & Maintenance: Assist other trades in the field with active troubleshooting of systems. Debug and simulate programs, check calibration of hardware/software devices, configure parameters, and test control components and software. Perform function checks of all control systems and document results.
• Collaboration & Communication: Work with MEP to log and identify problem areas. Provide assistance from the BOC/BAS to other trades in the field. Keep the client/call center informed of questions, progress, information needs, and discrepancies. Escalate building issues to the proper entities using real-time judgment. Utilize pass-down procedures to effectively communicate incomplete tasks and system issues.
• Documentation & Reporting: Generate Incident Reports and maintain accurate records of system performance and maintenance activities. Develop and maintain procedures and checklists for service calls, routine maintenance, and commissioning tasks.
• Customer Service: Field customer service requests courteously and professionally.

• High school diploma or GED with at least 10+ years of progressive experience.
• Vocational school or associate degree in a technical trade preferred.
• Three years BAS monitoring and DDC controls experience within the building controls industry.

Candidate Expectations:

• Ability to read and interpret technical documentation, including sequence of operations, technical product literature, programming manuals, and specifications.
• Ability to troubleshoot basic communications wiring, control logic wiring, and end devices.
• Knowledge of commercial building HVAC, Mechanical, Electrical equipment and corresponding controls including relevant hardware and software products.
• Knowledge of commonly used networks and network topologies.
• Ability to work at a computer terminal with mouse and keyboard for eight hours per day.
• Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
• Ability to lift at least 50 pounds at one time and 20 pounds for an extended period of time.
• Ability to relocate a 10-foot stepladder without assistance.
• Must be proficient on a Windows based Operating System, utilizing Microsoft Office Suite
• Ability to draft emails and other correspondence with proper grammar, spelling and punctuation

Candidate Skills:

• DDC Controls
• HVAC Systems
• Building Automation Systems (BAS)
• Troubleshooting
• Alarm Management
• Technical Documentation Interpretation
• Communication (Written and Verbal)
• Problem-Solving
• Critical Thinking
• Customer Service

Desired / Advantageous Qualifications:

• Delta Controls Certification
• Building Automation Certification
• HVAC Certification or License
• Proficient with various BAS Software, e.g., Delta Controls, Tridium Niagara, Johnson Controls Metasys, Siemens Apogee.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.