Field Service Technician II

As a Coperion Field Service Technician, you'll deliver exceptional customer service by diagnosing equipment issues and implementing effective solutions. Operating at our clients' locations, you will be responsible for preventive maintenance, servicing, installation, and providing training to customers, all aimed at ensuring their satisfaction.

Sign-on Bonus: $3,000 (Paid after 90 days)

Location: Can be home-based anywhere within US with the requirement of being within 1 hour of an international airport.

Travel: This role requires extensive travel of 70%+ which includes domestic, international and extended trips lasting 1-3 weeks. (Per Diem, Company Credit Card, Paid Travel Expenses.)

Work You'll Do:

• Diagnose and resolve equipment issues through troubleshooting, servicing, and preventative maintenance, maximizing system uptime and performance.

• Oversee and coordinate subcontractors to ensure timely, efficient on-site services.

• Maintain detailed service records, ensuring accurate documentation of all work performed and timely reporting.

• Promote inspections, upgrades, equipment rebuilds, and parts replacements to optimize customer operations.

• Collaborate with customers remotely and on-site to identify challenges and deliver effective technical solutions.

• Communicate professionally with customers to build trust, clarify issues, and ensure satisfaction.

• Support installation and commissioning activities, including calibration and initial setup of weighing and feeding systems.

• Assist with service report preparation, creating comprehensive documentation for internal and customer use.

• Be flexible to work across varied shifts, weekends, and respond to short-notice service requests.

• Travel extensively (up to 70%) across North America and internationally, supporting customer systems and projects.

Team

• The Field Service Technician will be part of the Aftermarket Service team and report directly to the Senior Manager of Field Service Support.

Basic Qualifications:

• Minimum 3 years of experience in field service or product inspection, preferably with weighing and feeding systems, or an equivalent combination of education and hands-on experience.

• Strong safety awareness combined with a high level of mechanical and/or electrical aptitude.

• Proficiency with PLC systems, including the ability to interpret schematics and technical drawings.

• Proven ability to collaborate effectively within a team and engage constructively with customers, sales representatives (both internal and external), engineering teams, and contractors.

• Excellent computer skills, with strong organizational skills and effective communication (both verbal and written).

• Willingness and ability to travel domestically and internationally, often on short notice, with flexibility to travel up to 70% of the time.

Preferred Qualifications:

• Experience working with: HMI (Human Machine Interface), Wonderware using RS Logics 5000, CompactLogix Processor/Allen-Bradley, RSView, ControlLogix, RS Logics 500, Omron PLC/HMI, and related systems.

• Knowledge of computer networking, Ethernet IP, Devicenet, RS232 communications, and motor drive technologies such as AC/DC Drives and VFDs.

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Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".