Assistant Vice President, Mortgage & Equity Servicing

Overview

To manage the operations of the mortgage and equity areas by providing high quality financial products and services which are responsive to Navy Federal's membership.

Responsibilities

• Oversees the activities, performance and functioning of the respective areas.
  • Works with line management to improve Navy Federal's competitive posture, operational efficiency, and quality of services to membership.
  • Directs and coordinates the resources, systems, as well as Managers, and other employees associated with Navy Federal's Mortgage/Equity Loan Services, Document Administration and Escrow Administration areas.
• Analyzes the external environment (e.g., competitor practices, legislative and regulatory changes, economic trends, etc.) and the internal environment (e.g., member needs and preferences, available resources and technology, existing Navy Federal policies and procedures) to establish relevant objectives for the Division, in association with the Vice President.
  • Develop alternatives for reaching the objectives and implement constructive plans to pursue the chosen solution.
  • Develop marketing strategy for loan products and services.
• Determines resources to be used, and when, where, and how they will be used; develops tasks to be performed; assigns tasks and allocates resources.
  • Directs others towards achieving division objectives.
  • Provides a leadership role in identifying new and innovative ways to apply technology to business lending situations
  • Manages merit pay in accordance with specified objectives and guidelines.
• Assists in the strategic planning and goal-setting for the Division.
  • Monitors projects assigned to ensure that project goals and objectives are completed according to schedule.
  • Works closely with the Division Vice President to prepare, analyze, complete, and execute the Annual Financial Plan for the Department.
  • Obtains or provides justification for all expense items.
• Represents the Lending Department as liaison and spokesperson to Navy Federal committees, other Departments and senior management regarding mortgage, equity lending issues and escrow matters.
• Performs other duties as assigned or appropriate.

Qualifications

• Extensive and progressively responsible experience which involved leading, directing, and controlling a multifunctional operation and the application of good management principles and practices
• Ability to plan, organize, direct, lead and control a multi-function operation
• Ability to produce desired results and achieve objectives
• Ability to present findings and conclusions clearly and concisely
• Familiarity with automated systems
• Knowledge of mortgage and equity products and services
• Strong research, analysis and problem solving skills
• Highly effective verbal, written and interpersonal communication skills

Desired Qualification(s)

• Strong knowledge of financial services and mortgage/equity operations
• Familiarity with Navy Federal's objectives, functions and policies
• Bachelor's degree in Business Administration, Management, Economics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

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