CAT Desk Adjuster (Primarily Home)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

• Handles 1st party claims under multiple policy types, multiple operating companies, and numerous endorsements. Handles claims in all operating states.

• Reviews on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, attorneys, public adjusters.

• Responds to customer inquiries, makes appropriate decisions and closes file as needed.

• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

• Manages claim files from FNOL to completion, including all associated steps in the process for property claims.

• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.

• Demonstrated experience handling 1st party, multi-line claims across our operating territories, or other equivalent experience.

• Demonstrated experience handling moderately complex claims, or other equivalent experience.

• Solid knowledge and understanding of policies and endorsements related to property coverages, or other equivalent knowledge.

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

• Construction knowledge or experience is preferred.

Licenses

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.

CAT Requirements

• Catastrophe duty up to 75% as applicable. This includes, but is not limited to, extended hours and increased volume during the week, weekends, and/or holidays as needed.

Preferred Qualifications:

• 2+ years' experience handling property claims including high-volume claims handling.
• Schedule requires occasional CAT hours to support claim volume as needed.

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.