CSA

As a Customer Service Representative, you will serve as the primary point of contact for employees (plan participants) resolving inquiries related to health benefits, retirement plans, leaves of absence, and other HR-related services. You will ensure accurate, timely, and empathetic support via phone, email, and chat.

Key Responsibilities

1. Handle Customer Inquiries

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    • Respond to participant questions about health insurance, 401(k) plans, dental/vision coverage, life insurance, COBRA, and other benefits.
    • Assist with enrollment, claims issues, eligibility verification, and plan documentation.
    
    
    
    
  
  
  
  

2. Problem Resolution

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    • Investigate and resolve complex benefits issues by collaborating with insurance carriers, HR teams, and internal departments.
    • Escalate critical cases to specialists or managers as needed.
    
    
    
    
  
  
  
  

3. Systems & Documentation

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    • Use case management systems (e.g., Salesforce) to log interactions, update records, and track resolutions.
    • Maintain compliance with data privacy regulations (HIPAA, ERISA).
    
    
    
    
  
  
  
  

4. Customer Education

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    • Explain plan details, deadlines, and processes in simple terms.
    • Guide participants to online resources (portals, toolkits).
    
    
    
    
  
  
  
  

Required Skills & Qualifications:

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  • 1-2+ years in customer service, HR support, benefits administration, or health insurance.
  • Understanding of U.S. employee benefits(medical, retirement, FSA/HSA), HIPAA, and ACA compliance.
  
  
  
  

Technical Skills:

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  • Proficiency with CRM systems, case management tools, and Microsoft Office.
  • Familiarity with benefits platforms (e.g., Workday, ADP) is a plus.
  
  
  
  

Soft Skills:

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  • Excellent communication (verbal/written) and active listening.
  • Empathy, patience, and problem-solving agility.
  • Ability to navigate complex, regulated information.
  
  
  
  

Education: High school diploma required; associate's/bachelor's degree or HR certifications (e.g., CEBS) preferred.

Hours: Full-time temporary. Must be flexible to work any 8-hour shift during business operating hours of 6:00am - 8:00pm CST, Monday-Saturday .

Company-provided hardware (computer, headset).