Director of Claims Share LinkedIn Twitter Facebook Google Email

The Director oversees the operations of our claims advocacy department, ensuring efficient and effective claims handling and maintaining high standards of service and compliance. This role involves strategic planning, team leadership, and operational management to achieve organizational goals and maintain financial stewardship. The Director leads a dynamic team of claim professionals that supports our property casualty clients, providing claim consulting services at the time of loss. The Director works in the office and travels to customer locations to review results of the Claim Advocacy services provided by Gregory & Appel and the insurance companies we represent. The Director participates in new business/prospect meetings to assist with Sales and renewals to assist with client retention

Primary Duties

• Day-to-day management of claim advocates serving as technical resource and advisor.
• Design and implement claim advocacy consulting programs to assist clients with reducing their cost of risk; examples include workers' compensation Emod Analysis, claim trending, and OSHA benchmarks.
• Monitor and coach staff service efforts, including new claims reported, claim activities, and claims closed.
• Develop, review, and revise department workflows and procedures for claims management to keep pace with technological advancements, industry changes, new regulations, and E&O compliance.
• Serve as a mentor for Claim Advocates responsible for overseeing the career development plans for each team member.
• Manage the department budget by working closely with the COO & CFO.
• Lead the hiring process for new department staff as needed.
• Serve as Claim Advocate responding to Emergency Claim calls for clients experiencing severe losses outside of normal business hours.
• Serve as a Seminar speaker for clients, industry associations and risk management groups..
• Serve as a claim technical advisor for PC Producers, Commercial Operations, and Personal Lines.
• Assist with the transition of clients to new PC Producers due to turnover of Production staff.
• Participate in prospect meetings to sell the Gregory & Appel Claim Advocacy offerings as part of our overall risk management package and assist with responding to written requests for proposals.
• Promote cross-selling of new business for PC, Group, and Personal Lines.
• Serves as part of the Gregory & Appel Emergency response team responsible for designing, implementing and participating in fire drills, unwanted intruder, severe weather and other emergencies.

Qualifications

Years of Experience:

• Five years of commercial property and casualty insurance experience within an independent agency or insurance company environment is required.

Education:

• Bachelor's Degree; or combined equivalent years of education and experience

License, Certification, or Registration:

• Property and casualty insurance license required.
• Insurance designations such as ARM, AIC, CRM, CIC, CPCU are desirable.

Additional Information:

• Previous management experience within an independent agency environment preferred.
• A thorough understanding of commercial property casualty claims handling, insurance coverage and risk control services are required.
• Good organizational, verbal and written communication skills necessary.
• Ability to utilize computer programs and understand functionality required.
• Basic knowledge of standard accounting practices required.
• Ability to maintain a positive attitude, express enthusiasm and be flexible desired.
• Previous successful leadership roles desired, either within or outside the insurance environment.