Incident Response Strategy Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Aug 14, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.We are seeking a strategic communicator and narrative architect to lead storytelling for Microsoft Incident Response (DART) and drive executive communications for the Security Customer Success Unit (CSU). This role will shape the value proposition and messaging for Microsoft's cybersecurity response capabilities, coach field teams on effective delivery, and elevate the voice of Security CSU leadership across internal and external platforms.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesNarrative Development & Messaging:* Own and evolve the end-to-end storytelling for Microsoft Incident Response and DART, articulating our unique value to customers, partners, and internal stakeholders.* Coordinate closely with the Security marketing team to ensure the marketing plan reflects and amplifies the Incident Response value prop.* Translate technical capabilities into compelling, customer-centric narratives that resonate across executive, technical, and field audiences.* Partner with DART and Security CSU leadership to align messaging with strategic priorities and customer needs Field Enablement & Coaching:* Develop and deliver training, tools, and coaching to empower security sellers and CSAs to confidently land the Microsoft Incident Response value proposition.* Collaborate with field readiness and enablement teams to embed messaging into skilling programs and customer engagement playbooks Executive Communications:* Lead executive communications for Security CSU leadership, including keynote development, internal all-hands, customer briefings, and strategic announcements.* Craft high-impact content that reflects the voice and vision of Security CSU executives, ensuring consistency and clarity across channels Cross-Functional Collaboration:* Work closely with stakeholders across DART, Threat Intelligence, Security Marketing, and Unified Support to ensure message alignment and amplification.* Serve as a trusted advisor to senior leaders on narrative strategy and communication effectiveness. Other:Embody our culture and values | |