New Services Representative

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP's case, since the 1890s. We're building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:

• Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
• Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
• Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match and additional non-discretionary employer contribution for eligible employees, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Hear from some of our employees, here and here.

New Services Representative, Kingman

Closes 8/27/25

Initiates the processes required for UES to meet customer needs by communicating with the customer and or the customer's agent. Asks probing questions when necessary to obtain information required to start those processes. The New Service Representative will be responsible for asking the requesting party, pertinent questions related to the customer's needs and will inform the customer or the customer's agent of the company's requirements necessary to meet those needs. The New Services Representative will be knowledgeable of the various services that the Company provides and will advise the customer of the requirements to obtain those services.

Position-Related Responsibilities:

• Effectively communicate with customers over the telephone, in person and in writing as necessary to determine customer needs.
• Assists in correspondence between UES and customers, contractors, developers and governmental agencies.
• Helps coordinate requests to meet customer requirements and deadlines by using a variety of tools to assist in the process including the customer billing system, the Work Management System and other developing technologies.
• Coordinates and interfaces with other UES groups to ensure activities and information are communicated effectively to minimize customer inconvenience.
• Continuously communicates with Engineering Techs, Field Techs, Customer Care Reps, Metering Specialist, Supervisors and Construction Administrative Assistants as required, to coordinate activities and enable the work group to ensure customer satisfaction.
• Perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.

• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills and Abilities :

• Must have good written and verbal communications skills and the ability to work effectively with customers and all levels of Company personnel.
• Must have strong computer skills including skills required to operate in CIS+, Maximo, Microsoft Office, and other developing technologies.
• Demonstrates ability to work with people in a team environment.
• Knowledge of Rules and Regulations, Service Requirement Specifications and construction practices, and with governmental agency procedures preferred.
• Knowledge and understanding of UES electric tariffs preferred.
• Knowledgeable about electrical utility services, products, service requirements and construction standards preferred.
• Knowledgeable about codes, ordinances, franchise agreements, Blue Stake laws, right-of-way and easements preferred.
• Work overtime as necessary.

Starting pay: $25.81/hr

Pay Rate: 25.81

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

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