Program Delivery and Commercialization Director

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Position Summary

The Program Delivery and Commercialization Director drives the end-to-end delivery of Visa's most strategic, product-led initiatives for the North America Consumer Payments organization-including large-scale wallet and digital payments programs. This role works hand-in-hand with wallet clients, global product and technology partners, and a broad set of internal stakeholders (Risk, Pricing, Marketing, Legal, Client Services, etc.) to translate requirements into executable roadmaps, secure resources, manage cross-functional work streams, and ensure timely, high-quality launches. Success in this position hinges on superior program-management discipline, client-centric thinking, and the ability to bring structure to ambiguous, fast-moving environments.

Key Responsibilities

• Own the full project life cycle-from initial scoping through launch and post-implementation review-for Visa's highest-priority, product-led initiatives in North America.
• Provide rigorous structure, governance, and cadence (status reports, milestone tracking, steering-committee updates) across multiple concurrent work streams.
• Build and lead cross-functional coalitions, align objectives, resources, and timelines among Product, Technology, Pricing, Risk, Legal, Marketing, Government Relations, and external clients/partners.
• Identify and resolve bottlenecks, interdependencies, and risks, escalate issues with clear recommendations to executive stakeholders.
• Reconcile competing priorities, leverage synergies, and integrate complementary initiatives to optimize overall program value.
• Coordinate budgeting, incentives, and commercial constructs as needed.
• Capture and codify best practices and lessons learned into a repeatable Go-To-Market playbook for future launches.
• Partner with Client Solutions teams on pilot programs, new-product exploration, and ongoing client engagement.
• Maintain clear, concise executive communications-keeping North America Product leadership fully informed of progress, risks, and required decisions.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

* 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

* 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

* Minimum 5 years as a program or project manager leading complex, cross-functional initiatives.

* Demonstrated knowledge of Visa's business model, commercialization processes, and internal governance.

* Hands-on experience partnering with Visa Technology and/or Global Product organizations on solution delivery.

* Extensive experience leading large-scale, complex programs in a global, matrixed organization.

* Exceptionally structured, organized, and able to balance multiple priorities in a dynamic environment.

* Action-oriented owner mindset-translates high-level concepts into concrete execution plans.

* Strong capability in stakeholder management and communication at all organizational levels.

* Advanced proficiency with Microsoft PowerPoint and Excel, able to build executive-ready presentations and data models.

* Excellent written and verbal communication skills, including experience presenting to senior leadership and external clients.

* Superior judgment and decision-making skills, especially under pressure.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 178,400.00 to 258,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.