System Manager
 Motorola Solutions | |
paid holidays, 401(k)
| |
 United States, Florida, Plantation | |
| 150 South Pine Island Road (Show on map) | |
 Aug 12, 2025 | |
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Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Software Enterprise Support team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. Our support team is focused on Software Enterprise products such as 911 Emergency Call Handling, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. Job Description***This is an on-site position and the selected candidate must live within one hour's drive of the Tampa, Florida area*** This role is responsible for delivering on MSI's Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI's role in providing additional services for the customer. The System Manager responsibilities include but are not limited to: * Manage and lead day to day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer * Manage and lead our relationship with the local service partner * Manage and lead our relationship with the customer * Ensure that customer satisfaction goals are meet both internally and with the customer * Procure and coordinate any internally resources that maybe needed * Ensures compliance with response/restoration time commitment * Remotely diagnose system failure and facilitate call management as applicable * Manage Emergency Service efforts and escalation procedures Qualifications:
Desired Qualifications:
Target Base Salary Range: $72,700 - $145,400 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidat #LI-JM2 #LI-ONSITE Basic Requirements
Our U.S.Benefitsinclude:
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you. | |