Information Desk Student Assistant
Position Overview:
Information Desk Student Assistants staff the Information Desk in the Library. The Information Desk is an integral part of the campus and Library operation and serves as the first point of contact for individuals seeking services, resources, spaces, and general directional guidance. Student Assistants are expected to use excellent customer service skills in greeting, assisting, and directing all visitors to the Library. They are expected to exercise discretion in assisting and directing visitors in need of assistance. In addition, Information Desk Student Assistants assist with various Library-related projects as assigned, including shelving, organizing, and moving materials.
Please note: we are currently only hiring for our Information Desk Student Assistant Substitution Pool, which only offers sub shifts when our regularly schedule staff are unavailable.
Essential Duties:
Utilize customer service skills and knowledge of Library services to greet, welcome, and direct all visitors to the Library. Contribute to an overall welcoming environment for all visitors. Respond to questions in-person, by phone, and by email.
Assist visitors in the use of the Library space, including resources and services available, checking out materials, and using spaces.
Contribute to the maintenance and upkeep of the Library's physical space, including opening and closing the Library building.
Complete administrative and other tasks as assigned by Library staff.
Assist in problem-solving for inquiries or issues that arise.
Work Experience:
Willing to pick up open shift, particularly evenings and weekends.
Hard-working with a high level of attention to detail
Dependable and reliable in attendance and time-management skills
Ability to work independently, troubleshoot complex issues, and ask for assistance as needed
Approachable, courteous, professional, and respectful in language, demeanor, and actions
Willing to learn and understand new skills
Physical Demands: Occasional lifting and moving of boxes or similar materials may be required.
How to land this job:
When applying, please consider answering the following questions in your cover letter:
- Why are you interested in working at the Library's Information Desk? What appeals to you about this role specifically?
- Customer service is a big component of this role. Tell us about a customer service experience you've had. What was good or bad about it?
- Tell us about yourself. What is one characteristic about yourself that we would find valuable and why?
Answering questions like this helps us see if you are a good fit for working at the library's Information Desk!
Equal Employment Opportunity Statement:
It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable equal opportunity, directives and regulations of federal, state, and local governing bodies or agencies thereof, specifically Minnesota Statute 363. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, national origin, gender, disability, age, genetic information, creed, marital status, status with regard to public assistance, familial status, membership or activity in a local commission or any other status protected by applicable law. This policy applies to all employment practices and terms and conditions of employment, including but not limited to promotions, transfers, compensation, terminations, training, and participation in CSP sponsored benefits or programs. CSP prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.csp.edu/student-life/title-ix/.
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Concordia University
Aug 11, 2025 