Systems Administrator

THE HIGH LEVEL

Iron Bow Technologies is seeking an experienced Systems Administrator to support an existing, long-time Federal Government customer, the Department of Justice (DOJ) Civil Division (CIV). You will be part of a team providing support for our customers' systems, including monitoring, updating and troubleshooting with our goal of ensuring CIV data is secure and aligns with DOJ requirements and maintaining five-9 system availability. As the Systems Administrator, you will be responsible for server operations and utilities on the servers. The Systems Administrator should have expertise in Windows operating systems and is responsible for configuration, patch management, version and sub-version upgrades, and all aspects of the availability of servers. This position is currently on a hybrid schedule with onsite work at the customer site in Washington, DC, currently planned for 3 days onsite and 2 days remote.

WHAT YOU'LL BE DOING

Our Systems Administrator will be part of a dynamic team of engineers who collectively ensure the DOV CIV IT infrastructure is available 24x7x365. Responsibilities include:

• Teamwide communication and collaboration - remaining proactive and keeping program leadership and team members informed and aware of current efforts and timeframe commitments.
• Identify weak points or gaps in the systems architecture and provide recommendations for improving operations and the end user experience.
• Perform Account Administration services which include user account administration, e-mail accounts administration/provisioning, e-mail archiving/vaulting, and data files management (creation, deletion, backup and restoration).
• Support engineering, product integration and deployment of IT systems to support the organizational mission.
• Maintain daily, weekly and monthly scheduled network backups; restore data as required to support systems and data recovery due to hardware, software or user error; verify and validate the integrity of the backups and perform recovery tests or drills monthly in coordination with Government guidance.
• Support/troubleshoot/update/monitor the health of VMware Workspace ONE UEM; troubleshoot any client connectivity issues and monitor for Network Operations Center (NOC) outages and communicate with the customer.
• Monitor the database environment to ensure availability and required performance.
• Maintain daily, weekly and monthly scheduled network backups; restore data as required to support systems and data recovery due to hardware, software or user error; verify and validate the integrity of the backups and perform recovery tests or drills monthly in coordination with Government guidance.
• Create design and implementation documents (to include network diagrams, system component diagrams, etc) as well as test plans, operation manuals and training.
• Work with other agencies, divisions and organizations to implement federally mandated solutions and shared services.
• Participate in organizational change management processes, ensuring all changes are recorded and approved.
• Resolve problems that have been escalated from the help desk.

WHAT YOU BRING TO THE TABLE

• A minimum of 5 years' experience with server administration (Windows 2012, 2016, 2019).
• Must be able to work within a team, providing primary and backup support as needed on various projects as well as proactively keeping information communicated to team members and program leadership.
• Hands-on experience with SCCM/MECM for deployments and maintenance.
• Experience with Enterprise Backup Solutions, tape robots and virtual tape solutions.
• Experience racking hardware, running cabling (copper/fiber) and monitoring data center operations/availability.
• Knowledge of virtualization concepts (VMware).
• Experience installing, managing, and upgrading Windows-based systems and servers.
• Solid understanding of Active Directory, Group Policy, DNS, DFS, Clustered and stand-alone servers.
• Experience/knowledge with Windows ACLs and permissions.
• Analyzing system error logs and troubleshooting user-reported errors.
• Creating system documentation and following SOPs.
• US citizenship - TS clearance is required - an existing active TS clearance is preferred, will also consider a candidate who does not hold but is eligible to receive.
• B.S. in Information Technology or a closely related field is required, will consider additional years of experience for a lesser degree.
• Certification requirement: M365A - hold cert coming in or commit to obtaining within 6-months of start - will consider CCNA or Server+ certification.
• Understanding of Scrum principles and holding a CSM is an added plus.

TRAVEL REQUIREMENTS

This position requires candidates based in the Washington, D.C. metropolitan area so that they are accessible to DC-area work locations. There are no travel requirements outside the DC metro area.

WHY YOU'LL LOVE IT

• Be a leader in providing the highest level of customer experience and excellence in a fast-paced and exciting environment and a role model for team members.
• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning our customer and employee experience. This new approach elevates all and truly enables success.

#LI-PD1