Administrative Specialist - Oncology Return Patient Access

Description

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The Administrative Specialist plays a key role in ensuring seamless access to care for returning oncology patients at the NC Basnight Cancer Hospital. Under general supervision, this position is responsible for the coordination of patient appointments across multiple oncology clinics utilizing established scheduling protocols. The role involves complex scheduling, operational support, collaboration with clinical teams, and participation in quality improvement initiatives. This position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

*Coordinate and schedule complex return patient appointments across oncology clinics.

*Maintain and manage scheduling requests through work queues for various disease groups.

*Float and provide coverage across different oncology administrative teams as needed based on operational needs.

*Answer and return patient calls, including managing voicemails in a timely and professional manner.

*Support clinic efficiency by participating in daily huddles and monthly staff meetings.

*Maintain accurate records and documentation related to scheduling activities.

*Assist with departmental projects, data collection, and operational improvement efforts.

*Support the development and implementation of departmental policies and procedures.

*Collaborate with physicians, nurses, clinic staff, and management to ensure optimal patient access and experience.

*Participate in quality improvement initiatives within the department.

Other information:
Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Two (2) years of clerical or administrative experience
* If Bachelor's degree, no years of clerical or administrative experience
* If Associate's degree, one (1) year of clerical or administrative experience
Knowledge/Skills/and Abilities Requirements:
* Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

*Prior administrative or healthcare scheduling experience strongly preferred.

*Proficiency with scheduling software and electronic medical records (EMR) systems preferred; Epic experience is a plus.

*Excellent communication and customer service skills.

*Ability to work independently and manage multiple tasks with competing priorities.

*Strong organizational skills and attention to detail.

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Return Patient Access

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.66 - $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.