New

Application Support Engineer

Macquarie Global Services
life insurance, vision insurance, parental leave, long term disability, 401(k), remote work
United States, New York, New York
125 West 55th Street (Show on map)
Aug 07, 2025
The Commodities and Global Markets Technology team is seeking a skilled and proactive Application Support Engineer to provide robust support for our Digital platform and drive the development of tools and monitoring solutions for proactive issue identification and resolution. This role is critical in ensuring the stability, reliability, and performance of the platform while enabling efficient workflows and processes. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? Press space or enter keys to toggle section visibility The Application Support Engineer will ensure the stability, reliability, and performance of the Digital platform by providing technical support, troubleshooting issues, and managing incident resolution. The role also involves designing and implementing monitoring tools and automation frameworks to proactively identify and address potential issues. By collaborating with cross-functional teams and streamlining workflows, the engineer will drive continuous improvements and enhance the platform's operational efficiency. Salary range for this position: $80,000-112,000/Year. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector, and geographic location. You may also be eligible for an annual discretionary incentive compensation award. What you offer Press space or enter keys to toggle section visibility Experience in troubleshooting, incident resolution, and root cause analysis 2+ years of development experience, preferably with Python Familiarity with cloud platforms (AWS preferred) Strong communication and collaboration skills Analytical problem-solving skills and familiarity with tools like Splunk or Grafana. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer Press space or enter keys to toggle section visibility At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave 20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers 2 days of paid volunteer leave and donation matching Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About Technology Press space or enter keys to toggle section visibility Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Our commitment to diversity, equity and inclusion Press space or enter keys to toggle section visibility We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.